Senior ServiceNow Developer & Business Systems Analyst

You'll join the client's ServiceNow team as its senior developer and business analyst, working day to day with business stakeholders, developers, QA analysts, product owners and platform administrators. Your focus will be the company's Asset Management, Security and Risk capabilities on ServiceNow: HAM, SAM, Security Incident Response, Vulnerability Response, IRM and TPRM.

You'll own requests and enhancements end to end. That means running discovery sessions and workshops, turning business needs into user stories, specs and process maps, and then designing and building the solution yourself with Business Rules, Script Includes, Client Scripts, UI Policies/Actions, Flow Designer, Integration Hub, catalog items and REST/SOAP integrations. You'll also support QA, regression testing, UAT, platform upgrades and releases, and keep technical documentation and runbooks current.

Success in this role means ServiceNow solutions that follow out-of-the-box best practices, respect the client's platform governance and security requirements, and get adopted by the business.

• 5+ years working with ServiceNow, including hands-on development and configuration

• Background as a ServiceNow Developer, Business Systems Analyst, Technical Systems Analyst or Solution Consultant, with real coding experience

• Strong business analysis skills: requirements gathering, user stories, process flows and functional specifications

• Hands-on JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies/Actions, Flow Designer and Integration Hub

• Experience building REST and SOAP integrations

• Hands-on project experience with ServiceNow Asset, Security and Risk modules: HAM, SAM, SIR, VR, IRM or TPRM

• Experience with forms, workflows, approvals, notifications, SLAs, portals and automation

• Knowledge of ServiceNow architecture, governance and security best practices

• Strong stakeholder management and communication skills in English

• ITAM, CMDB/CSDM, ITOM, IRM/GRC, CSM, SPM, HRSD or Service Catalog experience

• ServiceNow CSA or CAD certifications

• Now Assist, Virtual Agent or AI Search

• Integrations with Azure, Entra ID, SailPoint, Microsoft Teams, Dynamics AX or Power BI

• Jira/Atlassian and Agile/Scrum environments