Administration & Sales Support Officer (FMCG Distribution) - WFH / Dayshift

About the Role

The Administration & Sales Support Officer will provide day-to-day administrative, sales, and stakeholder coordination support to a small sales team and broader business. This varied role will manage written enquiries, coordinate sales administration, prepare quotes and business documentation, maintain accurate records, support internal communication, and help improve processes across a hands-on small business environment.

Job Responsibilities

• Provide day-to-day administrative support to the sales team and wider business.
• Manage written enquiries and correspondence from customers, suppliers, and internal stakeholders, ensuring communication is timely, professional, and accurate.
• Coordinate customer requests and sales administration activities throughout the customer lifecycle.
• Prepare quotations, proposals, sales documentation, and other business correspondence.
• Monitor and manage shared inboxes, ensuring enquiries are actioned promptly and followed up where required.
• Maintain accurate customer, supplier, sales, and business records across relevant systems.
• Complete high-volume and accurate data entry while keeping business documentation organised and up to date.
• Prepare reports, spreadsheets, and other business documents as required.
• Document and maintain business processes to support clear, consistent, and transparent ways of working.
• Identify opportunities to improve administrative processes, systems, workflows, and overall efficiency.
• Provide general administrative support across the business, including coordination of travel arrangements, meetings, and other operational support activities where required.
• Support internal team members with ad hoc business administration and operational tasks.
• Other position-level duties as they arise.

Requirements

• Bachelor’s degree in Business Administration, Office Administration, or a related discipline is preferred.
• Previous experience in administration, sales support, stakeholder coordination, customer support, office administration, or a similar business support role.
• Experience communicating professionally with customers, suppliers, and internal stakeholders.
• Excellent written and verbal English communication skills.
• Exceptional attention to detail, with strong accuracy across data entry, records, documentation, and written communication.
• Intermediate Microsoft Excel skills, with the ability to prepare and update spreadsheets, reports, and business documents.
• Strong working knowledge of Microsoft Outlook, Microsoft Teams, SharePoint, and the Microsoft 365 suite.
• Demonstrated ability to document processes and contribute to continuous improvement initiatives.
• Strong organisational, planning, and time management skills, with the ability to manage multiple priorities.
• Proactive, solutions-focused, and comfortable working independently with minimal supervision.
• Collaborative, adaptable, and hands-on, with the initiative to identify what needs to be done and take ownership of delivering it.

Benefits

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:

• Permanent work from home
• Monday–Friday: 5:00 AM – 2:00 PM PHT ( adjustments will be made for daylight saving time )
• HMO with 2 free dependents and medical reimbursements (upon completion of 3 months of employment)
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.

We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.

Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.

Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.