Account Coordinator, Chicago, IL

Where Trust Leads, Bold Ideas Grow, and Community Thrives

Paula’s Choice, a global skincare leader founded in 1995, empowers individuals to define beauty on their own terms through science-backed products. Our mission comes to life through four core values that guide our actions, decisions, and impact:

• Build Trust: We set the standard for skincare, transparency, and shared knowledge.

• Be Bold: We lead through innovation and by challenging the status quo.

• Act with Kindness: We operate with respect and care—for our customers, colleagues, and the planet.

• Create Community: We believe in the power of connection—whether educating customers, supporting each other, or giving back, we grow stronger together.

Our team spans North America, Australia/New Zealand, Europe, and the broader APAC region, collaborating globally to drive innovation. We offer space to thrive—personally, professionally, and through our comprehensive benefits package designed to support your well-being at every stage:

• Generous paid time off, including time off to volunteer
• Learning and development resources to support personal and professional growth
• Wellness benefits like meditation app memberships, product discounts, and free samples of our amazing products
• Most roles are fully remote (roles that are required to be at our Seattle HQ can be found in the details section of this job post)
• Great location – for roles that are hybrid or fully onsite, we’re in the heart of Seattle’s beautiful International District
• Did we mention we’re a dog-friendly office?

Our culture encourages continuous learning and is fueled by connection, curiosity, and cross-functional collaboration. Whether onsite, remote, or hybrid, we stay connected through shared initiatives that bring our teams together. If you’re inspired by transparency, driven to make an impact, and eager to help foster community—we’d love to have you join us.

How you’ll have an impact at Paula’s Choice:

The Account Coordinator (AC) is a retail-focused individual who partners with their leader to drive sales revenue in a multi-door, territory. This role is responsible for building strong retailer relationships, training and coaching in-store associates, modeling successful side-by side selling in stores, planning and executing in-store events, maintaining and upholding merchandising standards, plus leading promotional activities and product launch initiatives to reach sales targets at Sephora.

As an Account Coordinator (AC) a typical day might include a mix of the following:

Strategy/Administrative

• In partnership with leader, develop territory strategy to reach Sephora sales target and provide growth YOY, assuring focus on elevating the brand awareness to reach maximum ROI.
• Plan and execute territory event door strategy to provide YOY growth and deliver weekly results and feedback to leadership.
• Plan, schedule and execute territory call cycle for maximum business growth.
• Track sales and training performance, communicate opportunities to leader.
• Participate in Bi-Weekly and Monthly B&M meetings and communicate any business opportunities within territory.
• Maintain organization to ensure deadlines are being met, including but not limited to calendars, T&E budgets, weekly sales recaps, event recaps, store visit recaps, store visit schedules, travel bookings and other administrative responsibilities.

HR/Communication

• Participate in regular touch bases with team to assure strong communication and partnership alignment.
• Diplomatically address and resolve any store level challenges to maintain strong relationships and ensure solid brand integrity.

Training Support

• Participate in product training webinars, in-person training courses and special education focused events to build expertise in the brand and category.
• Execute successful implementation of all sales and training support tools regarding new product launches and daily in-store visits to achieve 5-star service scores.
• In partnership with leader and Education team, support the execution of elevated training opportunities.

Sales Support

• Plan and execute in-store events including elevated brand experience events and provide in-store partnership to achieve sales targets.
• Communicate all store level feedback in a timely manner.
• Execute on maintaining the highest level of standards to all merchandising guidelines and in-store activations
• Execute regular business reviews with in-store retail partners to communicate trending business and negotiate elevated store training opportunities and event strategies to drive retail sales growth
• Manage any out of stock or visual merchandising needs with retail partners, following all retailer brand guidelines.

The Details:

• Hours: Full-time role that will require flexibility to work some evenings, weekends and some holidays:

• Tuesday – Saturday Schedule

• Physical requirements: Ability to lift 40 pounds and stand up to 8 hours on your feet in stores

• Travel requirements: Up to 80 % travel, territories can vary based on geographical areas and are subject to change based on business needs (*Transportation costs policy will be covered in the interview process)

• 20% Office/ Administrative Time: To include but not limited to: onboarding & ongoing training, booking in-store visits & travel, expense reports, store visit and event recaps, weekly communications, etc.

• Chicago, IL area with a minimum of 1 hour or less proximity to high volume location;

• Michigan Avenue Sephora

• Reliable transportation is required

What you’ll bring to the table:

• 2+ years minimum of beauty industry experience or equivalently relevant qualified experience
• 1+ years minimum of managing a multi-door, multi-retailer territory
• 1+ years minimum of retail sales and training experience in a Sephora environment
• Valid Passport and ability to travel within your region 80% of the time
• Knowledge of skincare, cosmetics, clinical techniques and procedures, along with business terminology
• 1+ years Sephora EDU portal OLR/ scheduling experience
• Ability to work a flexible schedule, including weekends, evenings and holidays; minimum of 3 Saturdays and some Sundays per month based on business needs: ( Tuesday – Saturday Schedule)
• Superior selling skills with proven ability to set and achieve sales goals
• Effective and engaging training skills that deliver consistent sales results
• Proven ability to build relationships, drive sales and provide outstanding customer service
• Exceptional time management skills
• Ability to work both autonomously as well as with a team
• Ability to quickly learn new technology and effectively use that technology to meet the demands of the role
• Strong analytical skills
• Multi-lingual preferred
• Must have proof of insurance, current and valid driver’s license, and reliable means of transportation
• Experience with Microsoft Office skills, including PowerPoint, Word, Excel & Outlook
• Flexible and amenable to changes in a fast-paced, high-growth environment. Must be able to multi-task while accommodating changing priorities

Note: At any time, with or without notice, Paula’s Choice reserves the right to add/delete/change the position’s requirements.

Approximate Salary Range Based on Experience and Location:

$70,000 - $75,000 USD/annually

#LI-MS

Paula’s Choice Skincare determines the pay for positions using local, national, and industry-specific survey data. We evaluate external and internal equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living.

For new hires, we strive to make competitive offers allowing the new employee room for future growth. The exact base salary is determined by various factors including experience, skills, education, geographic location, and budget. This position is also eligible for participation in the company discretionary bonus plan.

Paula’s Choice Skincare is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information or any other classification protected by Federal, State or Local law. We are committed to create a workplace that is inclusive of all. Where everyone feels empowered to bring their full authentic self to work.

Please note:

At any time, with or without notice, Paula’s Choice reserves the right to add/delete/change the position’s requirements.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at careers@paulaschoice.com . This email is intended for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses.

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