Senior Technical Onboarding Specialist (Remote) - #35399

Client onboarding and configuration (your biggest area) Run onboarding projects end to end: prepare from the sales hand-over, join the kickoff, and build the project plan Configure the platform for each client: listings, rates and availability, channel connections, guest messaging and automations, operations, owners and finance modules Work with the connections specialists on data migration from the client's previous PMS, and verify the data before go-live Make sure payments and financial data are 100% accurate at go-live Keep every project inside its target timeline; a client graduates only when live, billing in full and using the key features Training and enablement Train client teams on the platform, from daily users to owners and managers Run group feature workshops and new-feature sessions Teach clients how to get value from BAM, our AI agent, and our AI features Advise clients on best practices, such as channel strategy and market changes that affect them Technical troubleshooting Investigate and resolve configuration, sync and integration issues during onboarding Reproduce problems, find the root cause, and write clear, complete tickets for engineering Act as the escalation point for support on onboarding-related technical issues Be available and responsive to your clients throughout their project AI-first ways of working Use Claude and other AI tools every day to analyze client data, prepare configurations, write training material and client communication, and investigate issues Page 2 of 5 Onboarding Specialist (Philippines) - Job Description Build reusable AI workflows, checklists and templates that make each onboarding faster than the last Help shape the AI-powered self-serve onboarding and migration tools our product team is building Process, data and product feedback Keep the onboarding pipeline accurate every week: stage, dates and blockers Log the most common setup problems and feed them to the product team Write and update knowledge-base articles and onboarding guides as features ship