Information Systems Support

Who We Are Catalyst Capital is a profitable, bootstrapped holding company building a diversified financial services group - education, publishing, software, wealth and tax planning tools, investment products and proprietary trading technology - funded entirely from its own operating cash.

We have never taken outside capital. The cash engine is Decentralized Masters, a DeFi education business that went from zero to 160+ people, 4,500+ paying members and roughly $48.6M of FY26 revenue at ~25% earnings before tax in four years. That engine funds everything else on this page.

Purpose Information Systems Support assists the Security & Infrastructure Lead with the managed-device program, access controls, and support tickets for the Catalyst Capital group. The seat is the first response when a staff member needs a device fixed, an access credential handled, or a ticket worked before it becomes a larger incident.

This is a hands-on support role. It does not run the security and infrastructure function, and it does not manage other people. The seat serves the whole group, above any single brand.

Reporting Reports to the Security & Infrastructure Lead. No direct reports. Keeps the Security & Infrastructure Lead informed when a ticket, a device, or an access change needs their decision.

Routes tier 3 tickets to the teammate who should own them. Does not keep those tickets in order to finish them alone. Authority Decide alone How to work a tier 1 or tier 2 ticket through to a fix or a clear next step, inside the standard the Security & Infrastructure Lead has already set.

The notes that record what changed, so the next person can see it. Everyday device questions and setup steps that the managed-device program already covers. Do not decide Access policy.

Grant, change, or remove access only the way the Security & Infrastructure Lead has defined. Do not invent a new standard for a request. Whether this function's program or priorities change.

That sits with the Security & Infrastructure Lead. Route or escalate Tier 3 tickets go to the right teammate, with enough context that they do not have to start over. Any ticket, device issue, or access change that needs the Security & Infrastructure Lead's decision goes to that lead before the change is made.

What you will be doing Managed devices Assist with the managed-device program: setup, changes, and the everyday questions that come with company devices. Access controls Assist with requests to grant, change, or remove access. Confirm who is asking and what they should receive before changing anything.

Follow the Security & Infrastructure Lead's standard. Do not write a new one per request. Tickets Work tier 1 and tier 2 support tickets through to a fix or a clear next step.

Route tier 3 tickets to the right teammate, with the context they need. Write notes on what changed. Serve staff across the Catalyst Capital group.

Required Experience on a support desk that distinguishes tier 1, tier 2, and tier 3, including when to stop and hand a ticket on. Practical work with managed devices and with access controls. Calm, plain communication with people who are blocked and need a device or an account fixed.

Care with access: confirm the requester and the access they should receive before making a change. This seat has no direct reports. People-management experience is not required.

Full-time, EST Fully remote. Team Offsites (Dubai, Costa Rica, etc.) The seat covers staff across the Catalyst Capital group.

Salary

$1,500–$1,800 per month