Service Desk Agent L1 with German
D Ploy · Prague, Prague, Czechia (Remote) · posted Jul 8, 2026
Open to candidates in 112 countries
Albania, Algeria, Andorra, Angola, Armenia, Austria, Bahrain, Belarus, Belgium, Benin, Bosnia and Herzegovina, Botswana, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Croatia, Cyprus, Czechia, Denmark, Djibouti, Egypt, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Guinea, Guinea-Bissau, Hungary, Iceland, Iraq, Ireland, Israel, Italy, Ivory Coast, Jordan, Kenya, Kosovo, Kuwait, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Mali, Malta, Mauritania, Mauritius, Moldova, Monaco, Montenegro, Morocco, Mozambique, Namibia, Netherlands, Niger, Nigeria, North Macedonia, Norway, Oman, Poland, Portugal, Qatar, Romania, Rwanda, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Slovakia, Slovenia, Somalia, South Africa, South Sudan, Spain, Sudan, Sweden, Switzerland, São Tomé & Príncipe, Tanzania, Togo, Tunisia, Türkiye, Uganda, Ukraine, United Arab Emirates, United Kingdom, Zambia, Zimbabwe
More remote jobs open to candidates in Nigeria, Kenya, Ghana, Egypt, South Africa, Turkey and Ukraine
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What this role actually asks for
Extracted by RemoteHuntMust have
- •Technical and troubleshooting assistance
- •Documentation of end user issues
- •Adherence to processes
- •Ticket backlog management
- •Fluent German and English
Nice to have
- •Other languages are advantage
- •Advanced MS Office apps knowledge
Tools and technologies
Languages required
The full posting
About the Role
D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Job Responsibilities
- Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
- Meticulous documentation of end user issues in ITSM tool
- Adherence to processes and knowledge documents
- Ticket backlog management
- Continuous service improvement activities – knowledge script creation, training document updates etc.
- Close collaboration with Onsite IT technicians
Required Skills & Experience
- Fluent German and English, other languages are advantage
- Advanced MS Office apps knowledge a plus
- Strong problem solving/analytical abilities
- Good communication skills
- Attention to detail and ability to multi-task
- Ability to work independently and effectively
- Readiness to follow direction and best practices
- Planning and organizing skills
- Team player and supportive personality
What Else Should You Know
- Candidates have to declare Criminal record extract not older than three months
What You'll Get
- Broad range of activities, tasks, and projects
- Flexible working conditions
- Minimum 5 weeks of vacation
- Paid sick days
- Meal vouchers
- Vouchers (B-day voucher, wedding, and new born surprise)
- Contributions to wellness programs (multisport card)
- Fishing for Friends program – our referral program
- Refreshments in the D-ploy office
- Further development and professional advancement
- Friendly and international working environment
- Company-sponsored events
- Competitive salary and various benefits
Is IT in your DNA?
More remote jobs for Nigeria on Telegram → @RemoteHuntAfrica
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