Key Account Portfolio Manager

Who We Are, AstroLabs, the Gulf's Leading Business Expansion Platform

AstroLabs is the largest business expansion platform in Saudi Arabia, and the Gulf's leading platform for high growth companies expanding into the Saudi and UAE markets. We work alongside government entities and private sector partners to develop key sectors in the Kingdom, offering business setup, co-working, recruitment, and bespoke programs tailored to the industries we serve.

Over the last decade, we've enabled more than 1,500 global ventures to set up and grow in the Gulf, partnering with organizations including MCIT, Riyad Bank, the Royal Commission for AlUla, and Majid Al Futtaim to drive innovation across their sectors. We combine expertise in global venture sourcing, local company formation, coworking soft landing support, and bespoke program design.

Who You Are, A Strategic Client Partner & Commercial Owner

You're a senior, commercially minded client relationship professional who can own AstroLabs' most strategic accounts from onboarding through renewal or exit. You understand how to build trusted relationships with senior decision-makers, anticipate client needs, and turn excellent service into long-term retention and growth.

You combine portfolio discipline with commercial drive and operational judgment. You influence teams across functions without direct reporting authority, bringing the right specialists together to deliver exceptional outcomes. This is a senior individual contributor role, not a people management position.

What You'll Do, Key Responsibilities

Strategic Account Ownership & Client Experience

• Personally own a portfolio of high-value Enterprise clients accounts as the primary relationship contact throughout the client lifecycle.

• Build trusted relationships with client leadership, understand business priorities, and run structured check-ins and strategic account reviews.

• Create tailored account plans covering stakeholder engagement, service utilization, upcoming milestones, renewal risks, and growth opportunities.

Portfolio Health, Retention & Risk

• Own portfolio health, client satisfaction, renewals, and retention, proactively identifying risks before they affect the relationship.

• Monitor compliance status within AstroLabs’ contracted scope, service commitments, and client sentiment, coordinating corrective actions where needed.

• Lead complex client escalations, align internal stakeholders on resolution plans, and remain accountable for client communication through closure.

Commercial Growth & Account Expansion

• Identify, qualify, negotiate, and close upsell and cross-sell opportunities across Business Setup, People Services (HR, GRO & PRO), Accounting & Tax, and other AstroLabs offerings.

• Understand each client’s evolving needs and position relevant solutions, engaging subject matter experts for technical depth.

• Maintain a visible account growth pipeline and coordinate with Commercial on pricing, packaging, and strategic or non-standard deals.

Cross-Functional Service Orchestration

• Coordinate end-to-end client experience across setup, ongoing operations, and specialist service lines, bringing in the appropriate delivery experts.

• Monitor milestones, SLAs, and commitments; challenge delays, align priorities, and escalate delivery gaps through the relevant functional leaders.

• Operate through dotted-line working relationships with Operations and Commercial teams, while functional managers retain ownership of staff performance and technical execution.

Stakeholder Alignment & Continuous Improvement

• Keep relevant internal teams informed of client context, priorities, sensitivities, and agreed commitments.

• Provide leadership with clear visibility on strategic account health, revenue opportunities, renewal forecasts, and material risks.

• Identify recurring friction points across the client journey and work with functional leaders to improve processes and client experience.

What You Bring, Skills & Experience

• Substantial experience managing strategic B2B or enterprise accounts, preferably in corporate services, professional services, or complex multi-service environments.

• A demonstrated track record of retaining high-value clients and personally generating account expansion revenue through upselling and cross-selling.

• Strong executive stakeholder management, commercial negotiation, and complex escalation-resolution skills.

• Ability to coordinate multi-disciplinary delivery teams through influence rather than direct people management.

• Excellent organization, account planning, commercial forecasting, and CRM discipline.

• Understanding of Saudi business setup and ongoing corporate services, including HR, GRO/PRO, and accounting or tax coordination, is a strong advantage.

• Professional English communication; Arabic is an advantage.

How Success Is Measured

• Health, satisfaction, and retention of assigned Tier 1 and Tier 2 accounts.

• Growth in portfolio recurring revenue and closed upsell and cross-sell opportunities.

• Quality and consistency of client engagement, account planning, and renewal readiness.

• Timely resolution of escalations and effective cross-functional coordination of client delivery.

Why Join AstroLabs?

Own some of AstroLabs' most important client relationships and play a central role in their growth in Saudi Arabia. You'll work across service lines, engage senior business leaders, and combine strategic account management with real commercial ownership in a high-impact individual contributor role.