CPT-11579 Business Support Virtual Assistant

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Title: CPT-11579 Business Support Virtual Assistant

Independent Contractor – CPT-11579 General Business Support Virtual Assistant/Business Support VA/Entry Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A small-business growth initiative is seeking versatile Business Support Virtual Assistants to provide administrative and operational support to participating small businesses during a 12-week program.

The initiative supports businesses that are building the structure, systems, and processes needed to grow and eventually hire employees. Participating companies may come from a variety of industries, so the VAs need to be well-rounded, adaptable, and comfortable learning different small-business environments.

Each participating business will receive a limited number of VA support hours each week. The work will primarily consist of general administrative, executive-assistant, customer-support, and basic business-support tasks rather than specialized accounting, technical, or advanced marketing responsibilities.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Administrative & Executive Support

• Assist with email and inbox organization

• Perform data entry and maintain basic business records

• Organize documents, files, spreadsheets, and recurring information

• Assist with calendar and appointment coordination

• Maintain task lists and follow up on outstanding administrative items

• Support routine back-office activities based on each business's needs

• Maintain separate folders, records, and files for each assigned business.

• Organize daily tasks according to each business's assigned support hours and priorities.

Customer & Business Support

• Assist with basic customer or prospect follow-up as directed

• Respond to routine inquiries using approved information or templates

• Assist with appointment scheduling and confirmations

• Maintain customer, prospect, or business information in spreadsheets or CRM systems

• Support basic lead research or lead-generation activities where appropriate

• Assist with other general tasks that small-business owners can reasonably delegate

• Provide scheduled support blocks for individual businesses rather than unrestricted access throughout the day.

• Support approximately 3–5 businesses, depending on workload and assigned hours.

Process & Organization Support

• Learn each assigned business's basic processes and priorities

• Follow established instructions and workflows

• Help organize recurring administrative processes

• Document basic procedures when appropriate

• Transition efficiently between assigned businesses and maintain clear separation of information

• Communicate regularly regarding completed tasks, priorities, and outstanding needs

• Track working hours and maintain clear records of time spent supporting each business.

• Follow the program's established procedures for logging work, breaks, and shift completion.

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous administrative, executive assistant, customer support, or general business-support experience preferred
• Strong Microsoft Office and/or Google Workspace skills
• Spreadsheet and data-entry experience required
• Strong organization and time-management skills
• Clear written and verbal English communication
• CRM or lead-management experience is a plus
• Basic lead generation, appointment setting, or customer follow-up experience is a plus
• Specialized accounting or bookkeeping experience is not required

IDEAL CANDIDATE PROFILE

• Versatile and comfortable supporting different types of small businesses
• Strong general administrative and executive-assistant skills
• Organized and dependable
• Able to learn new processes quickly
• Comfortable working from instructions without excessive supervision
• Strong written and verbal communication
• Professional when interacting with different business owners
• Comfortable switching between different tasks and business environments
• Able to manage limited assigned hours effectively

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• Microsoft Office
• Google Workspace
• Microsoft Excel / Google Sheets
• Email & Calendar Platforms
• CRM / Business Management Platforms – As Applicable

Work Schedule

• Contracted Hours per Week: VA 1 - 20 hours/week; VA 2 and 3 - 40 hours/week
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: TBD CST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry Level
• Contracted Hours per Week: VA 1 - 20 hours/week; VA 2 and 3 - 40 hours/week
• Daily Working Time: TBD CST
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 3 VAs (Two Full-Time / One Part-Time)
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-C (Clear, Professional English Communication Required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!