New Homes Account Manager

Who We Are

Zoopla is one of the UK’s most instantly recognisable property brands. In fact, we’re known and loved by over 91% of the nation (and we’re working hard on the other 9%). Our mission is to help the nation make better home decisions - by connecting everyone to their home and giving them personalised insights to help with moving, managing or financing. Over 50 million people visit Zoopla every month to access exclusive data and information on every UK property, search over 500,000 homes for sale and rent, find the best agents and secure the latest mortgage deals.

We’re a growing, dynamic team that embraces innovation and isn’t afraid to push the boundaries. We’re only just starting our journey to redefine the digital property landscape, with much more to explore and achieve. Join us, and transform the way the nation makes home decisions.

What You'll Do

Reporting into the New Homes Sales Manager, the Account Manager will take on a pivotal role, being entrusted with the comprehensive ownership of the client relationship for several of the UK’s Housebuilders. This is a critical position that not only requires meticulous attention to detail but also a deep understanding of the housing market dynamics and the unique needs of our clients.

With a primary focus on formulating and executing effective sales strategies, the Account Manager will place significant emphasis on cultivating robust relationships at a senior level within their designated accounts. This entails not only maintaining existing partnerships but also understanding the evolving needs of these key stakeholders. The Account Manager will collaborate closely with the New Homes Sales Manager to strategically identify potential opportunities for growth, meticulously plan actionable initiatives, and effectively unlock avenues that will drive growth for the business.

The Account Manager will also be responsible for growing their client base through new business acquisition by converting pre qualified meetings and proactively sourcing their own new business meetings.

Requirements

Account Management

• Serve as a credible, trusted partner and advisor to your clients, working with them to plan, forecast and implement digital campaigns
• Maximise the revenue potential of the assigned clients and prospects by achieving agreed revenue and growth targets to ensure the budget expectations are met and exceeded across Zoopla marketplace products
• Interrogate data, campaign results, market trends and competitor insights to identify opportunities and anticipate challenges
• Manage renewals of all existing contracts
• Coordinate the preparation of immaculate client-facing presentations, and deliver them clearly and compellingly
• Use Zoopla’s market insight, reporting and data tools for planning, reporting and campaign insights
• Maintaining a thorough understanding of the client, the new build sector, market trends,thus positioning Zoopla as experts in the area
• Ensure sales related KPIs, as well as revenue targets, are achieved on an ongoing basis
• Pro-actively collaborate the wider Sales, Operations, and Marketing leadership teams
• Handles escalations and participates directly in complex sales situations to negotiate and/or resolve disputes and ensure customer satisfaction
• Conducts sales forecasts/pipeline, territory planning, demand generation, deal strategy development and trend analysis.
• Win new business: Proactively convert new clients to Zoopla memberships, including Housbuilders, Housing Associations and Build to Rent Developers..

Strategy

• Leads strategic and tactical planning for you assigned accounts, working closely with the channel Director
• Develop and execute short and long-term plans to achieve set growth objectives
• Ensure working practices are aligned to drive sustainable revenue and growth

Building relationships

• Develop and maintain senior relationships within the clients, creating new revenue opportunities by understanding each client’s needs
• Demonstrate inspirational account management, leading by example and driving best practice

About You (Key Attributes)

• Commercial & Growth Mindset: A proven sales or account management professional with a track record of consistently meeting and exceeding revenue KPIs, driving contract renewals, and unlocking strategic growth opportunities.
• Relationship Builder: Exceptional at cultivating, navigating, and maintaining trusted relationships at senior and executive levels within key client accounts.
• Data-Driven & Analytical: Skilled at interrogating campaign data, market trends, and insights to tell a compelling ROI story and position Zoopla as an expert partner.
• Proactive Hunter & Closer: Combines high-touch account management with an entrepreneurial mindset, confident in converting pre-qualified leads and self-sourcing new business opportunities.
• Strategic & Detail-Oriented: Able to build clear short- and long-term territory plans, deliver immaculate client presentations, handle complex deal negotiations, and lead by example.
• Collaborative Communicator: Thrives in a dynamic, fast-paced environment and works seamlessly across internal teams (Sales, Marketing, Operations) to drive shared success.

Benefits

• Our hybrid setup means you’ll join us in the Tower Bridge office 3 days each week

• 25 days annual leave + additional leave benefits Including extra days for length of service, plus other leave perks

• Cycle to work and electric car schemes

• Free Calm App membership

• Enhanced Parental leave

• Fertility Treatment Financial Support

• Group Income Protection and private medical insurance

• Gym on-site in London

• 7.5% pension contribution by the company

• Discretionary annual bonus up to 10% of base salary