Talent and People Operations Manager

Washington, DC (hybrid, 3 days in office, preferred) or East or Central Remote

Full-time, exempt

Reports to: VP of Operations

About Us:

Zest Health is redefining care for the 40M+ Americans with chronic dermatologic conditions like eczema and psoriasis. Through our virtual dermatology clinic, Zest is making care more accessible, effective, and affordable. Join our well-resourced, passionate team as we set the new gold standard for value-based specialty care.

Job Summary

Zest Health is building the category leader in value-based dermatology, and we’re hiring the person who builds the pipeline to do it.

Every new partner launch and market expansion depends on having the right people ready before go-live. As our Talent and People Operations Manager, you’ll build the talent pipeline that enables continual business growth and ensures we launch on time, then run and scale the people operations that make every new hire successful: onboarding, systems, and the policies and processes a growing company needs. You’ll work directly with the leadership team and shape the roadmap with us. As Zest scales, so does your scope, and we expect the person in this role to grow into a People leader.

This is for a talent acquisition professional who wants more than a recruiting seat: someone who builds before the need exists, wants to learn the operating side of a company, and is looking to grow into a People leader at a fast-paced business.

Scope of Work

Talent pipeline (roughly half your time)

• Build and maintain proactive pipelines of patient-facing personnel (licensed clinicians, care coordinators, and enrollment specialists)
• Recruit for a diverse set of business roles across marketing, product, and more, including sourcing, screening, scheduling, reference checks, and offers
• Work with leadership to craft a long-term talent strategy based on brand investments and creative pipeline strategies
• Work with Operations, Growth, and Clinical leadership to turn new partner launches into hiring plans, lead times, and pipeline targets
• Manage our ATS, and report on pipeline health, time to fill, and pipeline coverage by state

People operations (roughly half your time)

• Run onboarding and offboarding for employees and contractors, including pre-employment checks, new hire paperwork, system access coordination, and exit steps
• Serve as day-to-day contact for our PEO on new hires, changes, and terminations
• Prepare employment verification letters and other HR correspondence
• Partner with counsel on HR compliance questions, as needed
• Improve and build the processes that help us scale people operations as the company grows

Required Qualifications

• About 5 years of recruiting experience in healthcare, including direct experience sourcing and closing licensed clinicians (telehealth, provider group, or staffing/locum experience a plus)
• Experience building a pipeline ahead of need, not only filling open requisitions
• Exposure to HR operations (onboarding, offboarding, HRIS), formal or informal
• Ability to plan against a forecast and communicate lead times to leadership
• Demonstrated ability to handle confidential employee information with discretion and professionalism
• Strong problem-solving skills and a proactive, service-oriented approach
• Comfort in an early-stage environment with a lot of ownership and evolving structure
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and recurring deadlines

Equal Employment Opportunity

Zest Health is committed to providing equal employment opportunities to all applicants and employees in accordance with applicable federal, state, and local laws. Employment decisions are made without regard to any characteristic protected by applicable law.

We care more about what you’ve built than a perfect resume match. If you’ve recruited hard-to-fill, credentialed, or contingent talent, learn fast, and build before the need exists, we want to hear from you even if you don’t check every box.