(Internal Only) Team Lead, Ford

NOTE: THIS POSITION IS FOR INTERNAL CANDIDATES ONLY. EXTERNAL CANDIDATES WILL NOT BE CONSIDERED. Position Purpose: As a Team Leader, you will be responsible to oversee the functionality of a workgroup by providing guidance and instruction.

What You Will Be Doing Serve as an OEM subject matter expert Lead a team of Warranty Administrators Maintain OEM training and/or certification if applicable Engage with Product Management and Development to prioritize accounts for implementation on the Platform and Chirp Facilitate team meetings Participate in Sales calls and Kickoff meetings Demonstrate a service culture that prioritizes customer satisfaction Model, train, and coach expectations to deliver the service standard Participate in interviewing and selecting talent Reviewing, developing, and evaluating talent Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize, and coach on critical behaviors) Serve as second-tier support for client escalations from Warranty Administrators Scheduling Warranty Administrators and ensuring there is coverage/back-up Keep the team motivated Review each admin’s accounts on a weekly basis Verifying EOM billing Proactively coach employees as needed What You Need for This Position Prior experience as a Warranty Administrator A passion for people Strong communication skills and professional writing skills A desire to find solutions Strong sense of self awareness and people management skills Technology skills to utilize the WarrCloud Platform, various DMS systems, and OEM-based software Nice to Have Previous management or leadership experience