Health Coach

ABOUT US

At Vida, we help people get better- and we're helping the healthcare system get better, too.

Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.

By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It's trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives.

As a Vida Health Coach, you will work with a range of members virtually to help support impactful, lasting behavior change to increase health and wellness. In addition, you will work within Vida’s guidelines, Scope of Practice, HIPAA, PHI, Industry Standards, Federal, State and Local Law to ensure that safety, quality and compliance expectations are met. Vida Health Coaches are professional experts in behavior change who have backgrounds in disciplines that include health sciences, nutrition/healthy eating, exercise and motivational psychology. They support members by connecting them with their internal motivators, identifying barriers to progress, holding them accountable and assisting in the growth process—facilitating sustainable changes to their lives.

Additionally, we are deeply invested and committed to great quality coaching. We use consult recordings, aligned with documentation, to ensure best practice coaching skills and evidence based program delivery for our members.

This position is best fit for people who work well in an environment that works on continuous improvement with ongoing development feedback through 1:1's with your lead, a variety of dynamic training and resources that use consult recordings, and coaching skill development best practices.

Responsibilities::

• Inspire, collaborate and partner with a panel of members seeking to increase healthy lifestyle behaviors in areas such as weight management, eating better, getting more active, managing stress and prevention/management of chronic health concerns.
• Coach in our full suite of programs for mind and body.
• Communicate with your members through individual/group video calls and electronic messaging in alignment with program cadence expectations.
• Use coaching skills and competencies within a Motivational Interviewing framework to help members set concrete, SMART health goals.
• Document key information during video consulting with members utilizing appropriate application(s).
• Collaborate with other providers when indicated in a coordinated care team to ensure the appropriate level of care and best-in-class member experience.
• Stay current on all training requirements and communications.
• Follow department policies and procedures as detailed in provider manual documents.
• Meet or exceed target consult time management guidelines.
• Meet or exceed provider-level quality metrics and efficiency benchmarks.

Expectations::

• Primary available work hours support business needs of calendar availability M-F between 8am-8pm in coaches time zone and Sat 8am-12pm.
• Appropriately document hours worked utilizing appropriate ADP pay codes.
• Meet all on-going patient exclusion screening requirements related to licensures and certifications.
• Work within Vida’s provider platform/technology to maintain strict confidentiality at all times, including diligently following HIPAA guidelines and processes to ensure protection of Protected Health Information (PHI).
• Agree to abide by Vida policies and consents related to services provided to Vida members.

Qualifications: :

• Degree in health-related field required (such as nutrition, public health, exercise physiology, psychology, health science or health education).
• Health coaching certification from an accredited, National Board for Health & Wellness Coaching (NBHWC) approved health coaching program (i.e., Wellcoaches, Duke Integrative).
• Minimum 3 years of experience coaching members one-on-one with health goals after receiving an approved health coach certification. 5+ years required if degree is in a non-health-related field.
• Required to pass Vida’s Mock Motivational Interview session.
• High level of familiarity with technology such as GSuite (GCalendar, GSheets, GDocs, etc.), Slack and other basic software applications.
• CHES or NBC-HWC certification preferred.
• Fluency in Spanish is a definite plus!