Customer Service Engineer

1. Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;

2. Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;

3. Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;

4. Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.

5. Other tasks assigned by supervisors.

Requirements

1. Technical associate’s degree or above;

2. Familiar with the principle and structure of diagnostic imaging equipment (DR/CT/ MR/PET, etc.). Good IT, Microsoft Office and Networking Infrastructure skills;

3. Have the ability to find and troubleshoot faults in the field;

4. Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;

5. A flexible approach to work, travel and unsociable hours;

6. Valid driving license and good driving record.

Key Competences:

1. System installation

2. System configuration and debugging

3. Troubleshooting

4. Replacement of spare parts

5. On-site training