Account Executive - Digital Sales - CCaaS

Position Overview

TTEC Digital is seeking a high-performing Enterprise Account Executive to drive new business growth across our CCaaS and Customer Experience solutions portfolio. This is a hunter-focused individual contributor role responsible for identifying, developing, and closing new logo opportunities within enterprise and upper mid-market organizations. The ideal candidate has a proven track record selling complex technology and services solutions, generating pipeline independently, and navigating multi-stakeholder sales cycles. Success in this role requires a consultative approach, executive-level relationship building, and the ability to position both technology and professional services solutions that help organizations transform customer experience operations.

Key Responsibilities

• Generate new business revenue through the sale of CCaaS, AI, customer experience, and digital transformation solutions
• Develop and execute strategic account plans to identify and penetrate target accounts
• Prospect and create pipeline through outbound business development activities, partner relationships, networking, referrals, and industry engagement
• Engage executive stakeholders, including CIOs, COOs, Customer Experience leaders, Contact Center leaders, and Operations executives
• Lead complex sales cycles from initial discovery through contract negotiation and close
• Collaborate with Solution Architects, Consulting, Delivery, and Partner teams to develop tailored customer solutions
• Position multi-vendor CCaaS and CX solutions aligned to customer business objectives
• Manage sales opportunities, forecasting, and pipeline activity within CRM systems
• Respond to RFPs, develop business cases, and present solution recommendations to executive audiences
• Consistently achieve or exceed annual revenue and quota targets
• Establish trusted advisor relationships with customers and technology partners

Required Qualifications

• 10+ years of mid market to enterprise level consultative solution-selling experience
• 4+ years sales experience in CCaaS, Contact Center, CX, SaaS, Customer Service Technology
• Proven success generating net-new business opportunities and closing complex enterprise deals
• Demonstrated track record achieving or exceeding sales quotas
• Experience managing multi-stakeholder sales processes with enterprise organizations
• Strong understanding of customer experience operations, contact center modernization, cloud migration, AI, automation, or related technologies
• Ability to engage executive decision-makers and influence business outcomes
• Experience coordinating cross-functional teams throughout the sales process
• Strong presentation, negotiation, communication, and relationship-building skills

Preferred Qualifications

• Experience selling CCaaS, customer experience, AI, workforce optimization, and contact center transformation solutions within one or more leading ecosystems, including NICE CXone, Genesys Cloud, Zoom Contact Center, Five9, Cisco, Microsoft, Google, or Cognigy.
• Proven success selling complex technology and professional services engagements, including six-figure to multi-million-dollar opportunities.
• Established relationships with enterprise contact center, customer experience, IT, and operations leaders.

What Makes Someone Successful in This Role

• Hunter mentality with a passion for creating opportunities
• Self-starter who operates effectively with minimal direction
• Strong business acumen and consultative selling skills
• Highly organized with disciplined pipeline management
• Comfortable navigating ambiguity and building new markets
• Team-oriented collaborator who works effectively across sales, consulting, delivery, and partner organizations