Junior AI & Automation Specialist

We are looking for a technically curious, proactive and results-driven Junior AI & Automation Specialist to support our business operations while helping us transition towards an AI-first operating model.

This is a hands-on role combining everyday operational responsibilities with the development of intelligent workflows, automation systems and AI employees.

You will initially carry out assigned tasks manually, understand and document how they work, then investigate how AI and automation can improve or take over suitable activities.

A major part of your role will be to design, create, train, test, deploy and continuously improve AI employees (AI agents) capable of assisting different departments, including HR, Recruitment, Sales, Marketing, Operations and Quality Control.

You will remain accountable for assigned operational outcomes throughout this process.

Our philosophy: Do it. Understand it. Improve it. Automate it. Own it.

Requirements

1. Business Operations & Administrative Coordination

• Carry out assigned daily administrative and operational responsibilities.
• Monitor ClickUp tasks, deadlines and outstanding actions.
• Coordinate routine work and follow up with staff to ensure completion.
• Support recruitment administration, employee onboarding and attendance monitoring.
• Assist with reporting, documentation, quality checks and general administration.
• Ensure all assigned operational tasks continue to be completed while improvements or automations are being developed.

2. AI Employee (AI Agent) Development & Management

One of your core responsibilities will be to create and continuously develop AI employees that support, automate and improve business functions.

You will:

• Identify business roles, activities and workflows suitable for AI assistance or automation.
• Design and develop AI employees for departments such as HR, Recruitment, Sales, Marketing, Operations, Finance and Quality Control.
• Define each AI employee's responsibilities, objectives, instructions, workflows, knowledge sources and performance expectations.
• Use AI platforms, agent-building tools, APIs, integrations and automation technologies to develop functional AI employees.
• Provide AI employees with approved company procedures, documentation, knowledge bases and relevant business information.
• Connect AI employees to authorised business applications and workflows
• Enable AI employees to perform appropriate activities such as preparing reports, monitoring tasks, drafting communications, researching information and recommending follow-up actions.
• Test AI employees using realistic scenarios and verify the accuracy, reliability and quality of their outputs.
• Monitor AI employee performance, identify weaknesses, investigate errors and continuously improve instructions, knowledge and workflows.
• Develop safeguards, approval requirements and escalation procedures for activities requiring human oversight.
• Maintain documentation, performance records and version histories for each AI employee.
• Gradually expand the capabilities and responsibilities of AI employees as they demonstrate consistent, measurable reliability.
• Ensure AI employees operate securely, protect confidential information and comply with company policies and applicable data protection requirements.

The objective is not simply to create an AI agent, but to develop a reliable digital team member that delivers measurable business value and improves over time.

3. AI, Automation & Process Improvement

• Identify repetitive manual tasks and opportunities for process improvement.
• Map existing workflows and document business requirements.
• Investigate automation options using AI-assisted development, APIs, webhooks and no-code/low-code platforms.
• Build automated task assignments, reminders, reporting workflows and notifications.
• Develop dashboards, internal tools and AI-assisted applications.
• Test solutions against existing processes before deployment.
• Monitor live workflows, troubleshoot failures and maintain reliable operations.
• Evaluate new technologies based on their practical business value.

4. Quality Control & Operational Monitoring

• Review jobs, documentation, administrative work and records for quality and completeness.
• Identify missing information, delays, inaccuracies and recurring operational problems.
• Monitor task completion, communication standards and process compliance.
• Develop AI-assisted checks to support quality control and exception monitoring.
• Verify automated results and escalate material discrepancies.

5. Business Systems, Data & Reporting

• Work with ClickUp, Google Workspace, Microsoft 365, recruitment platforms, HR systems and other business applications.
• Learn unfamiliar systems independently using documentation, research and approved AI tools.
• Prepare operational reports, trackers and performance dashboards.
• Maintain accurate records, data consistency and workflow documentation.
• Develop automated reporting and monitoring capabilities where practical.

Operational Ownership & Accountability

carry out assigned operational and administrative responsibilities while actively exploring opportunities to improve or automate those processes.

Developing an automation or AI employee does not suspend responsibility for completing the underlying work.

Until an automated process or AI employee has been successfully tested, approved and implemented, the employee remains responsible for ensuring the existing process continues to operate correctly.

Once implemented, the employee will monitor the automated workflow or AI employee, investigate exceptions, resolve issues within their authority and ensure continuity when automation fails.

Human approval must remain in place for sensitive, high-risk or consequential decisions, including employment decisions, disciplinary action, payments and other activities requiring authorised judgement.

Who We're Looking For

We welcome fresh graduates, early-career professionals and self-taught technology enthusiasts.

We are particularly interested in candidates who:

• Have a genuine passion for artificial intelligence and automation.
• Enjoy experimenting with AI tools and building practical solutions.
• Are capable of learning unfamiliar technologies independently.
• Can combine everyday operational work with technical development.
• Demonstrate strong logical thinking and problem-solving abilities.
• Take ownership of assigned responsibilities and communicate proactively.
• Have good written and spoken English.
• Are organised, reliable and attentive to detail.
• Are comfortable using digital tools, researching solutions and working remotely.

Experience with ChatGPT, Claude, Make, Zapier, n8n, AI agent platforms, APIs or basic programming would be advantageous but is not essential.

Benefits

• Access to approved premium AI tools and business software.
• Practical training and opportunities to develop technical skills.
• Hands-on experience building real AI employees and automations.
• Opportunities to work across multiple business departments.
• Long-term career progression into AI Automation, Business Systems and AI Operations roles.