Director of Operations - AI Native Operations

Director of Operations -- Max Roofing | Phoenix Valley, AZ | $90 to 102K + Performance Bonus

Max Roofing serves the entire Phoenix metro; custom homes, repairs, and full replacements, with a deep base of repeat and referral clients. Our mission is to be the BEST.ROOFER.EVER. The best, not the biggest, and we're growing fast, with real focus on building out the retail side.

What makes us different is how we operate: our back office runs on a proprietary AI agent platform that handles lead intake, customer experience, project coordination, and accounting automatically. Our human team oversees the machine. We're profitable, growing fast, and built to scale.

We're hiring a COO to run the operating machine so our founder can focus on growing it.

The Role

You own six areas: AI agent oversight, sales operations, production and fulfillment, financial performance, marketing and lead flow, and people. You report directly to the owner with real decision-making authority. A field superintendent, project coordinator, and controller report to you, as do four AI agents running 24/7.

Your mandate: sustain and grow the current run rate while protecting the margins that got us here, and build out the retail sales process.

First 90 Days

Days 1-30: Learn the full pipeline, audit every AI agent, and deliver a written 90-day priority plan.

Days 31-60: Close the open infrastructure items, stand up funnel reporting, take ownership of Meta ad performance.

Day 90: You own all six areas.

Requirements

Who You Are

• You've run operations in a lean business; not a department inside a big company, but the actual machine of a small one
• You've managed a team and made hard calls when someone wasn't performing
• You've owned or rebuilt a sales process
• You can read a P&L and protect a margin without being the bookkeeper
• You're comfortable with technology and think in systems
• You work well with a fast-moving, direct founder; you bring decisions, not menus, escalate sparingly, and figure things out before asking

Work Model

This is a remote role, we don't run a central office, but you must live in the Phoenix Valley and be available in person for job sites and to meet with the team. Local presence is required and non-negotiable.

Benefits

Compensation

$90,000 to $102,000 base, W-2, plus a 0.5 % performance bonus tied to gross margin

This is not a corporate job. It's a lean, high-autonomy operator role with a direct line to the owner and a business that's already working.

If that sounds like exactly what you've been looking for, apply here.