SAP EWM Consultant

Purpose of

the Job

To provide L2 functional support, configuration, continuous improvement and project delivery for SAP EWM across DXC-supported companies. The L2 consultant is the functional owner for assigned EWM processes, with in-depth knowledge of end-to-end warehouse business processes and SAP configuration. The role receives incidents and service requests escalated from L1 support, performs functional analysis and root cause investigation, resolve issues within the application layer, and escalate product defects or issues requiring intervention of SAP L3 when appropriate. The consultant works closely with business users, key users, L1 support, other SAP functional and technical teams, service management, project team and external service providers. The role also supports change requests, implementations, rollouts, upgrades, and migrations and proactively identifies opportunities to improve process efficiency, system utilization, controls and user experience.

Key Accountabilities (duties and responsibilities):

 Provide Level 2 functional support for SAP EWM incidents, service requests and problems

created by business users or L1 support team, ensuring timely resolution in line with agreed

priorities and service levels.

 Own functional investigation and root cause analysis of EWM issues, identify corrective and

preventive actions and escalate confirmed products defects to SAP with complete supporting

evidence.

 Analyze business requirements and translate them into appropriate EWM solutions while

considering standard SAP capabilities, business controls, integration impacts and total cost of

change.

 Configure, test and support EWM processes including inbound, outbound and internal

warehouse processes, warehouse tasks / orders, putaway, picking, replenishment, posting

change, physical inventory, handling units…etc.

 Maintain and configure EWM organizational structure, warehouse process types, storage

types, sections, bins, activity areas, work centers, queues, resources and other relevant

master data / configuration objects.

 Configure and support integrations with SAP ERP ECC/S4HANA and relevant SAP modules

such as MM, SD, PP, QM, and end-to-end process dependencies.

 Configure and support RF/mobile warehouse processes and related technologies, including

SAP RF Framework, ITS Mobile/SAP console where applicable, barcode scanning and RFID-

enabled processes.

 Support and Configure EWM capabilities such as Yarm Management, Labor Management,

Cross-Docking, Post Processing Framework (PPF) and other relevant warehouse functions

where used by businesses.

 Analyze and support interfaces and integration technologies relevant to EWM, including RFC,

ALE/IDoc, web services/APIs and middleware integrations; coordinate with technical

integration teams for issues resolution and enhancement.

Prepare functional specifications for developments, enhancements, forms, reports, interfaces

and conversions; work closely with ABAP and perform functional analysis when required.

 Participate in business workshops, process review, requirement gathering, fit-gap analysis

and document agreed solutions.

 Deliver and support change requests and project requirement through configuration,

functional specification, testing, deployment and post go live support in accordance with DXC

governance.

 Prepare test scenarios and test cases, perform integration and regression testing, support

business on UAT.

 Assess business, technical, integration, security and operational impact of proposed changes

and support quality gates and required approvals before deployment.

 Monitor EWM business processes, interfaces, and background activities, identify recurring

failures, performance issues and improvement opportunities and coordinate corrective

actions with relevant teams.

 Monitor EWM Master Data quality and work with business owners and relevant functional

teams to address data quality issues.

 Provide user guidance and training for new or changed EWM processes and support business

users during critical operational periods and go-lives.

 Support audit, compliance and control requirements by providing requested system

evidence.

 Contribute to SAP EWM S4HANA roadmap activities, upgrades, migrations and new

technology adoption and continuously develop knowledge of relevant SAP capabilities and

warehouse technologies.

 Share knowledge and actively participate in team knowledge management and continuous

improvement activities.

Requirements

5-10 years of experience in SAP EWM (strictly SAP EWM, not SAP EM). Candidates must have strong hands-on SAP EWM (embedded and/or centralized) functional experience, including a minimum of 3-4 full lifecycle implementations.

Technical

 Strong hands-on SAP EWM (embedded and/or centralized) functional experience with

minimum 3 lifecycle implementation.

 Understanding of interfaces and integration technologies such as RFC, ALE/IDoc, web

service/APIs and middleware.

 Knowledge of barcode, RF, RFID and warehouse automation technologies

 Knowledge in the relevant business processes

 ITIL Foundation and SAP Application Lifecycle Management knowledge

 SAP Solution Manager knowledge

 Business and financial awareness of the impact of changes Experience in integration points

with other SAP modules

Interpersonal

 English language (fluent in both written and verbal)

 Strong communication, facilitation and stakeholder management skills

 Ability to communicate technical and process issues clearly to business

 Strong analytical, data gathering and diagnostic ability

 Ability to understand complex system landscapes and assess issues from end-to-end business

process perspective

 Ability to work independently, and with teamwork.

 Attitude and stamina required to deliver in a challenging environment

 Strong knowledge in one or several SAP cross functional technologies