Customer Service & Sales Support VA

Customer Service & Sales Support VA Employment Type: Full-Time Hours: 40 hours per week Employment Type: Full-Time Compensation & Benefits Total Compensation Package: ₱40,000 Basic Pay: ₱30,000 Meal Allowance: ₱3,000 Utility Allowance: ₱4,000 Perfect Attendance Bonus: ₱2,000 Night Differential: Ten percent (10%), as applicable Benefits: Government-mandated benefits and HMO coverage after one (1) year of employment Job Summary: We are looking for a highly organized, disciplined, and process-driven Customer Service & Sales Support Virtual Assistant to join our team. The ideal candidate will have a strong background in administrative support, exceptional communication skills, and a proven ability to engage with leads and clients through various channels. This role will involve primarily administrative tasks, social media engagement, lead generation, and also calls. Responsibilities: • Engage with leads and current clients primarily through text, email, calls, and social media platforms, focusing on nurturing relationships and driving conversions. • Handle a small percentage of inbound and outbound calls for lead follow-up and appointment confirmation. • Conduct follow-up sequences and manage appointment confirmations to support lead conversion efforts. • Log all interactions accurately within the CRM system to maintain seamless records. • Support social media engagement by creating and managing posts, responding to comments, and increasing online presence. • Maintain professionalism and consistency in tone when communicating via text, email, and phone. • Adapt quickly to studio-specific tools and workflows, contributing to the studio’s outreach and conversion KPIs. Qualifications • Minimum of 3 years of experience in customer service roles and sales roles with a focus on engagement through various channels: text, call, email, and different social media platforms. • Complete training is provided as long as you are techy and a fast learner. • Excellent spoken and written English with a clear, professional communication style. • Demonstrated ability to handle lead generation, follow-up sequences, and CRM logging. • Familiarity with social media management and engagement strategies is a plus. IMPORTANT: Candidates must be able to provide employment requirements such as NBI clearance, Certificate of Employment (COE), and government IDs or numbers for SSS, PhilHealth, Pag-IBIG, and TIN.