Channels Performance Specialist

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com .

Spreetail is looking for Channels Performance Specialist who will be responsible for managing and exceeding channel account health performance metrics. We are looking for someone with strong organizational skills, who possesses strong knowledge of customer service processes and who communicates effectively.

How you will achieve success:: Responsible for managing the health of existing channel and customer experience task processes and implementing new processes to exceed the demands of tomorrow’s customer. Including but not limited to…

• Executing channel tasks to high quality , completion, training , and coaching team members to do the same
• Managing task coverage needs and team member task performance to achieve task SLA goals and workforce handle times
• Identifying and implementing efficiencies within task processes that improve speed to resolution, drive scalable growth, and reduce customer pain points.
• Evaluates the impact our task processes have on the overall business and reports critical success metrics that help us understand the health of the task besides SLA completion.
• Communicates with leadership task health progress and in-flight actions .

What experiences will help you in this role: :

• Strong organizational skills, attention to detail, and ability to manage multiple, competing priorities simultaneously

• Action-oriented and persistence to drive solutions

• Communicates effectively (confidence, urgently, following up, aligning right stakeholders)

• Understands basics of major Microsoft applications and basic excel navigation (tables, pivots, trackers)

• Possesses strong knowledge of customer service processes