Spanish Customer Support Agent

On behalf of our client, we are looking for a Spanish Customer Support Agent to join an exciting e-commerce project, providing excellent customer service to Spanish-speaking customers.

What you'll do

As a Spanish Customer Support Agent, you will have the opportunity to interact with Spanish-speaking customers, assist them with their everyday inquiries, and contribute to a positive and enjoyable customer experience.

Your daily responsibilities will include:

• Responding to Spanish-speaking customers via phone, email, and live chat.
• Guiding customers with questions about products, orders, shipping, and returns.
• Addressing customer concerns and providing helpful solutions.
• Handling customer requests while ensuring a smooth support experience.
• Maintaining accurate records of customer interactions.
• Coordinating with relevant teams to address customer needs effectively.
• Ensuring a friendly, professional, and customer-focused approach in every interaction.

Requirements

• Native or fluent Spanish (C1/C2).
• Good level of English (B2 or higher).
• Strong communication and problem-solving skills.
• Customer-oriented mindset with empathy and professionalism.
• Good computer skills and ability to multitask.
• Previous customer service experience is not required, but it will be considered an advantage.

Benefits

• 100% remote position - work from anywhere in Greece
• Competitive salary package with additional performance-based bonuses
• Full-time employment with flexible working hours
• Private medical insurance.
• Relocation support for candidates moving to Greece
• Career development opportunities within an international organization
• Supportive and multicultural working environment