Customer Experience Specialist (Part-Time Contract)

Sortly · posted 3 days ago

Open to candidates in United States

$30 / hr · Part-time · Mid-level

See my match for each job — freeApply on the company site

RemoteHunt reads employers' own pages. Free to browse. How we check

What this job asks for

Extracted by RemoteHunt

Must have

•2 years of email-based customer support experience
•Clear, warm written communication
•Strong follow-through and comfort working independently
•Resolve customer tickets by email
•Escalate bugs, feature requests, and account handoffs

Nice to have

•HubSpot or similar help desk experience
•Mobile app troubleshooting
•AI tools in support

Tools and technologies

HubSpot

Worth checking before you apply

1099 independent contractor
Part-Time Contract

Read the full posting

About Sortly Sortly is a simple, visual inventory management solution used by thousands of small businesses and teams within large organizations. We’re profitable, remote-first, and growing, with teams across 4 countries.

About the Engagement We’re looking for an experienced customer support contractor to help our CX team handle ticket volume during a major product rollout. You’ll resolve account, product, and technical tickets in HubSpot and route issues to the right team when needed.

Scope of Work

Resolve customer tickets by email with accuracy, empathy, and timely responses.
Escalate bugs, feature requests, and account handoffs with complete details.
Flag outdated Help Center articles you come across.
Occasionally join a customer screenshare or call to troubleshoot.

What You Bring

2 years of email-based customer support experience, ideally with a SaaS product.
Clear, warm written communication.
Strong follow-through and comfort working independently.
Bonus: HubSpot or similar help desk experience, mobile app troubleshooting, or AI tools in support.

Contract Details