Supply Chain Specialist 1

About Us

Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.

Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.

Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com .

Role Summary

Support end-to-end repair supply chain operations covering warehouse coordination, manufacturer repairs, international logistics, customs clearance, inventory control and MIS reporting. Apply analytics, automation and approved AI tools to improve visibility, identify exceptions, reduce manual effort and support faster, data-based decisions.

What you will do:

Warehouse & Outbound Repair Shipments

• Arrange faulty-unit shipments from warehouses to manufacturers and provide complete shipment advice.
• Coordinate warehouses, logistics providers and manufacturers for timely movement and customs clearance.
• Resolve short, partial, missing, damaged or delayed shipment cases.
• Monitor stock availability, faulty inventory, pending actions and ageing exceptions.

Manufacturer & Repair Coordination

• Monitor repair status, weekly manufacturer reports, ageing units and repair turnaround time (TAT).
• Arrange return shipments of repaired units and provide arrival information to the receiving warehouse.
• Support customs clearance and resolve shipment discrepancies at origin and destination.
• Reconcile manufacturer-held stock against internal repair and inventory records.

Reporting, Reconciliation & Controls

• Maintain accurate shipment, repair, inventory and import/export documentation.
• Prepare KPI and management reports covering TAT, ageing repairs, stock, shipment status and exceptions.
• Perform routine inventory reconciliation and keep operational trackers complete and current.
• Support review and submission of supplier, repair, freight and related operational invoices.

Stakeholder & Process Management

• Manage enquiries with warehouses, manufacturers, freight forwarders, customs brokers and internal teams.
• Escalate significant delays, inventory discrepancies and clearance issues with clear supporting information.
• Analyze recurring repair, shipment and inventory issues; support root-cause analysis and corrective actions.
• Manage multiple priorities and follow up on overdue actions through closure.

Use data & automation: Apply Power BI, Power Query, SQL, advanced Excel and Power Automate for analysis, dashboards, reconciliation and automated reporting.

Apply AI practically: Use approved AI tools to identify trends/exceptions, summarise data, support root-cause analysis and simplify repetitive operational work.

What you will bring:

• 1-2 years of supply-chain experience preferred, with knowledge of logistics, warehouse, repair/RMA, inventory and operational analytics.
• Understanding of international shipping, import/export documentation and customs clearance.
• Strong data analysis, reconciliation, MIS and management reporting capability.
• Skills in Power BI, Power Query, SQL, advanced Excel and Power Automate.
• Ability to use Generative AI and automation responsibly for analysis, reporting and process improvement.
• Strong problem-solving, attention to detail, communication and stakeholder coordination skills.
• Full-time MBA from a reputed business school; international business/trade exposure is preferred.