Support Manager - Junior

Overview:

SOFTSWISS continues to expand the team and is looking for a Support Manager -Junior. We need a true and accomplished professional who shares our culture and values.

About Product:

The SOFTSWISS Game Aggregator is a high-load casino games API platform that connects operator platforms to multiple remote game servers via a single integration.

Behind the product is a team of engineers, DevOps specialists, integration experts, account managers, and partnership professionals who ensure reliable, secure, and scalable operations for operators worldwide. You'll solve complex technical challenges and help power one of the industry's leading aggregation platforms.

Purpose of the role:

You will provide reliable first-line support and operational monitoring to ensure stable performance of the gaming infrastructure and timely resolution of client requests across internal and partner systems.

Key responsibilities:

• Processing requests from clients in Jira helpdesk system

• Performance maintenance of the gaming infrastructure

• Interaction with associated departments and partners’ helpdesk systems

• Working on a schedule 2/2/3 from 5 am to 5 pm/9 am to 9 pm (GMT+3) or 5/2 from 10 am to 7 pm (GMT+3) - depending on Team current needs

Required Experience:

• Higher or incomplete higher education / technical education is an advantage

• B2+ level of English

• B2+ level of Russian

• Work experience in support of helpdesk systems is desirable

Nice to have:

• Technical support experience (the second line)

Our Benefits:

• Private health insurance

• Sports benefits

• Comprehensive Mental Health Program

• Free English lessons (online)

• Local language courses

• Paid time off

• Maternity leave support

• Referral program rewards

• Upskilling, internal workshops, and participation in professional conferences and corporate events