Delivery Manager

Overview:

Experienced Delivery Manager, we have an opportunity for you! Join SOFTSWISS and become a vital part of our team. We are searching for someone who mirrors our dedication and professionalism.

About Product:

The SOFTSWISS Sportsbook is a software platform designed for launching and managing a successful online sports betting business. The Sportsbook team’s goal is to develop truly innovative software that will make the process of creating and running a bookmaker website faster and easier for our clients. We are searching for driven individuals who are passionate about what they do and are ready to work on engaging tasks and exciting projects together.

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Purpose of the role:

You’ll own end-to-end Delivery across 1 Development team (growing to 2) within the Sportsbook stream. You’ll directly manage 1 PM and 1 Scrum Master, functionally lead the Dev teams under you, and be accountable for Delivery health - not just tracking it, but shaping how work gets done day to day.

What You'll Do:

• Directly manage 1 Project Manager and 1 Scrum Master and functionally lead 1–2 development teams

• Own end-to-end delivery, drive predictability and coordinate with Product on priorities and with Engineering on feasibility, capacity, and timelines

• Support the professional growth, performance, and sustainable workload of Project Managers, Scrum Masters, and development teams

• Establish clear ownership, decision-making processes, and escalation paths across Product, Engineering, QA, and Support

• Challenge unrealistic commitments and align delivery expectations with team capacity, technical constraints, quality, and business priorities

• Own cross-team dependency tracking and coordinate release readiness across teams, own the release calendar, and ensure smooth handoffs to production

• Partner with engineering on technical debt visibility and own bug management flow

• Manage delivery impact during incidents and hotfixes and ensure defect visibility doesn’t fall through the cracks between teams

• Track sprint progress, cross-team dependencies, and release readiness daily and escalate blockers within 24 hours

• Maintain Jira hygiene and delivery reporting for stakeholders and facilitate Scrum ceremonies, drive retrospective actions to closure

Required Experience:

• 3+ years as a Delivery Manager, Technical PM in a product-focused tech company

• Proven experience directly managing or mentoring delivery people (PMs, Scrum Masters)

• Experience functionally leading development teams - comfortable talking capacity, blockers, and technical constraints with engineers

• Hands-on experience with bug management and defect triage workflows

• Strong escalation instincts

• Ability to influence teams and stakeholders without relying solely on formal authority

• Strong stakeholder management and communication skills

• Confident working in Jira and with delivery metrics

• Proactive and ownership-driven

• Fluent in English and Russian (working languages of the team)

Nice to have:

• Experience setting up or significantly improving delivery processes

• Experience setting up or significantly improving delivery processes, including team performance and workload management

Our Benefits:

• Private health insurance

• Sports benefits

• Comprehensive Mental Health Program

• Free English lessons (online)

• Local language courses

• Paid time off

• Maternity leave support

• Referral program rewards

• Upskilling, internal workshops, and participation in professional conferences and corporate events