Client Success Coordinator, LawRank MX

About LawRank

LawRank is one of the most respected SEO and digital marketing firms serving the legal industry, working with high-revenue law firms across the country. We're part of EverService Holdings, a Sunstone Partners-backed portfolio operator with multiple market-leading brands across digital marketing, including LawRank, iLawyer, and RYNO. Our scale gives clients access to best-in-class talent, technology, and capability, while our brand-led structure keeps us close to the firms we serve.

Summary of Position:

LawRank is seeking a skilled and dedicated Client Success Coordinator (CSC) to serve as a reliable liaison between our team and our clients while directly supporting our Client Success Managers. This role helps keep projects moving, client requests on track, and clients confident that their marketing is in good hands.

The ideal candidate is highly organized, client-focused, curious about digital marketing, and comfortable collaborating across teams. This position also provides hands-on exposure to SEO, paid media, website development, and client strategy, creating opportunities for continued growth within Client Success.

Position Responsibilities:

• Deliver on Client Needs: Ensure client needs are met and exceeded at every stage, with a strong focus on meeting deadlines and following through on commitments.

• Support Client Communications: Assist Client Success Managers with client communications and requests while helping build strong, trusting relationships.

• Coordinate Across Teams: Collaborate with internal teams, including SEO, Paid Media, Content, and Development, to keep projects moving and provide a seamless client experience.

• Support Client Reporting: Help prepare client reports and performance updates by gathering data and organizing insights that demonstrate campaign performance.

• Assist with Content Management: Upload content and images to WordPress websites as part of the project delivery process.

• Support Client Onboarding: Work with the Client Success and Sales teams to onboard new clients and ensure a smooth transition into LawRank's services.

• Identify Growth Opportunities: Support the Client Success team in identifying opportunities that can contribute to clients' long-term success and growth.

Requirements: Required Qualifications:

• Education: Bachelor's degree preferred.

• Experience: 2+ years of experience in customer service, customer success, account coordination, assistant roles, or other relevant client-facing positions.

• Skills:

• High level of English proficiency, with strong written and verbal communication skills.

• Excellent organizational and time-management skills, with the ability to manage multiple accounts, priorities, and deadlines.

• Strong problem-solving and critical-thinking abilities.

• Excellent attention to detail.

• Client-focused mindset with strong empathy, patience, and relationship-building skills.

• Ability to collaborate effectively with cross-functional teams.

• Working knowledge of Google Workspace, including Docs, Sheets, and Drive.

• Comfortable using AI tools and LLMs such as ChatGPT and Claude.

• Certifications: No specific certifications required.

Preferred Qualifications:

• Previous experience working in a digital marketing agency.

• Familiarity with digital marketing, including SEO, paid media, marketing funnels, and web development.

• Experience with WordPress, website development projects, or reviewing and editing web copy.

• Familiarity with tools such as GA4, Google Search Console, CallRail, Monday.com, Slack, or CRM/customer success platforms.

• Experience managing or optimizing Google Ads campaigns is a plus.

• Previous teaching or hospitality experience, particularly in customer-facing roles, is a plus.

• Bilingual English/Spanish proficiency is a plus.