Hospital Success Partner

What We Do

We’re on a mission to empower veterinary professionals with opportunities to achieve greater flexibility in their careers while helping animal hospitals provide care for more pets in their communities.

Powered by groundbreaking technology, Roo has built the leading veterinary staffing and careers platform, connecting Vets, Techs, and Veterinary Assistants with practices for relief support, full-time hiring, and free continuing education. Roo empowers the largest network of over 30,000 veterinary professionals to earn and learn on their schedule, helping Veterinarians earn over $400 million. Together, we’ve provided more than 5 million hours of coverage at over 10,000 animal hospitals.

About the Role

As a Hospital Success Partner at Roo, you'll play a key role in growing our network of veterinary hospital partners and helping new hospitals experience the value of Roo.

This role combines outbound sales, consultative relationship building and customer activation. You'll proactively engage veterinary hospitals, uncover their staffing needs, introduce Roo's relief staffing solutions and help new partners successfully get started on the platform. You'll focus on building meaningful relationships, removing barriers and driving measurable business impact.

Responsibilities

• Proactively identify and engage prospective veterinary hospitals through phone, email and other engagement channels to build relationships and generate new business opportunities.
• Build relationships with practice managers, hospital owners and key decision-makers to understand staffing challenges and introduce Roo's solutions.
• Lead consultative discovery conversations to uncover hospital coverage needs, timing and opportunities where Roo can provide value.
• Engage newly signed-up hospitals, answer questions, address barriers and help partners confidently take their next steps, including posting their first shift.
• Guide hospital partners through Roo's platform when needed, educating them on how to post shifts, find relief professionals and maximize the platform's value.
• Manage a pipeline of prospective and newly signed-up hospitals, prioritize opportunities and maintain consistent follow-up to drive conversion and activation.
• Meet or exceed individual performance goals related to hospital growth, customer engagement, activation and overall business impact.
• Maintain accurate CRM records in HubSpot, documenting hospital needs, conversations, decision-makers and next steps.
• Collaborate with Business Development, Marketing, Sales Operations and Client Services to support market growth and deliver a positive hospital experience.
• Share hospital feedback and market insights to identify opportunities for improvement, support strategic market initiatives and strengthen the customer experience.

What Success Looks Like

• Consistently building relationships with prospective veterinary hospitals and creating new business opportunities.
• Helping new hospital partners successfully activate, engage with the platform and experience the value of Roo.
• Achieving individual performance goals while delivering a positive customer experience and contributing to Roo's continued growth.

Qualifications

• 3+ years of experience in B2B sales, business development, account management or customer success.
• Proven experience in outbound prospecting, consultative selling and relationship building.
• Strong communication skills with the ability to engage decision-makers, navigate gatekeepers and handle objections.
• Customer-focused with the ability to uncover needs, educate partners and build trust.
• Self-motivated and comfortable working toward measurable goals in a fast-paced, performance-driven environment.
• Strong organizational skills with the ability to manage multiple priorities and follow-up opportunities.
• Adaptable and comfortable navigating change, shifting priorities and evolving business strategies.
• Collaborative, coachable and open to feedback with a willingness to learn and grow.
• Experience using CRM platforms such as HubSpot or Salesforce.
• Remote role; occasional travel may be required for veterinary hospital visits, market development initiatives and industry events.

Preferred Qualifications

• Experience in veterinary medicine, animal health or veterinary staffing.
• Understanding of veterinary hospital operations and staffing challenges.
• Experience working with veterinary practice managers, owners or hospital decision-makers.

While we are a remote first company, if you are based in San Francisco this will be a hybrid role.

Please see below for compensation ranges based on our geographical tiering system recommended by external benchmark data (with example cities listed).

Note: We’ve recently been made aware of a job scam where scammers are posing as Roo employees and conducting fake text interviews. Please note that any communication from @lifeatroo.com is not legitimate . All official Roo communication will always come from @roo.vet .

Exact compensation may vary based on skills, experience, and location.

Tier 1 Pay Range (examples: San Francisco, NYC)

$100,000 — $140,000 USD

Tier 2 Pay Range (examples: LA, Boston, Seattle, DC, San Diego, Chicago)

$90,000 — $125,000 USD

Tier 3 Pay Range (examples: Austin, Dallas, Portland, Denver, Philadelphia, Baltimore, Sacramento)

$85,000 — $120,000 USD

Tier 4 Pay Range (examples: Minneapolis, Miami, Atlanta, Phoenix, Orlando, Las Vegas, Salt Lake City)

$80,000 — $115,000 USD

Tier 5 Pay Range (examples: Madison, Birmingham, San Antonio, Spokane, Toronto)

$75,000 — $105,000 USD

Core Values

Our Core Values are what shape us as an organization and we're looking for people who exhibit the same values in their professional life; Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun!

What to expect from working at Roo!

Located in the US: For permanent, full time employees, we offer:

• Accelerated growth & learning potential.
• Stipends for home office setup, continuing education, and monthly wellness.
• Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.
• 401K
• Unlimited Paid Time Off.
• Paid Maternity/Paternity and reproductive care leave.
• Gifts on your birthday & anniversary.
• Opportunity for domestic travel, including for regional team building events.

Located in Canada: For permanent, full time employees, we offer:

• Accelerated growth & learning potential.
• Stipends for home office setup, continuing education, and monthly wellness.
• Comprehensive health benefits offered through Rippling EOR.
• Registered Retirement Savings Plans (RRSPs) and Tax-Free Savings Accounts (TFSAs) through Wealthsimple.
• Unlimited Paid Time Off.
• Paid Maternity/Paternity and reproductive care leave.
• Gifts on your birthday & anniversary.
• Opportunity for domestic travel, including for regional team building events.

Overall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation.

We have diverse, passionate & driven team members from a variety of backgrounds, and Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates. We understand that your individual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed.

Ready to join the Roo-volution?!