Medical Director, Canada - Operations (0.5 FTE)

ABOUT ROCKET DOCTOR

Rocket Doctor is a digital health platform and marketplace that breaks down obstacles limiting access to quality, comprehensive, and cost-effective healthcare. Our proprietary software equips doctors with the tools to run successful independent practices in virtual and hybrid in-person models of care, enabling them to provide tailored support to patients in any environment.

Leveraging large language models, AI/ML and wireless medical devices, Rocket Doctor is bridging the healthcare divide, connecting patients to equitable and accessible healthcare regardless of age, location, or financial status.

We believe that every person deserves equal access to quality healthcare and are looking for a team member who is motivated to learn, grow, and innovate, while making a meaningful difference.

Notable Highlights:

• We recently joined the team at Treatment.com AI, becoming a publicly-traded company in the Spring of 2025 (AIDR.CN).
• More than 400 practicing MD’s and approaching 1 million patient visits across Canada.
• New partnership with Toronto Metropolitan University School of Medicine to allow physicians to gain faculty positions and take on learners
• Partnerships with multiple communities and rural hospitals in BC, Alberta and Ontario.

This is your opportunity to join our rapidly growing start-up early, so we can work together to bring high-quality care to millions of patients across the country.

DESCRIPTION:

The Canada Medical Director - Operations (0.5 FTE) will work closely with Rocket Doctor’s CEO and full-time leadership team to build and grow an exceptional clinical network across Canada, particularly focused on supporting active practices in Ontario, Alberta, BC and expansion into Atlantic Canada. This role combines strategic leadership, clinical oversight, and team development, with direct accountability for quality, compliance, and operational performance.

Key Responsibilities

Strategic & Clinical Leadership

• Work directly with the CEO to provide leadership and oversight for Rocket Doctor’s clinical operations across Canada.
• Ensure compliance with federal and province-specific telehealth regulations, licensing requirements, and clinical standards.
• Lead the development and implementation of clinical protocols, workflows, and quality assurance initiatives.
• Represent Rocket Doctor in clinical partnership discussions with healthcare institutions, payors, and regulatory bodies.

Team Building & Management

• Build, lead, and mentor a nationwide team of Canadian MD Leads, senior clinicians overseeing clinical quality, compliance, and operational performance in their regions and/or specialties.

• Support Canadian MD Leads with aligned goals, clear expectations, and resources to meet Rocket Doctor’s standards and growth objectives.

Operational & Cross-Functional Collaboration

• Serve as the primary contact for clinical escalations and high-risk case reviews, working closely with PAs and patient care coordinators.
• Collaborate with product and operations teams to improve the virtual care platform, EMR and physician experience.
• Work with patient care and provider success teams to monitor outcomes, patient satisfaction, and performance indicators, driving continuous improvement.
• Provide guidance on the scope of practice, clinical appropriateness, and documentation standards for virtual / hybridized in-person care.

Industry & Innovation

• Stay informed on emerging trends in telemedicine, digital health, and Canadian healthcare policy.
• Identify opportunities for innovation and process improvement to enhance the quality and reach of care.

DUTIES / REQUIREMENTS:

• 5+ years of experience as a practicing physician in Canada
• Board certification / Fully-licensed in any medical discipline
• Actively licensed and practicing medicine in Canada
• 2-3 years of experience working in a leadership role in a clinical practice
• Ideally has 2-3 years of experience working with a healthcare technology company
• Be organized, positive and uplifting. The Canadian Medical Director - Operations is a representative of Rocket Doctor and is an exemplar of how we expect physicians working on our platform to perform and interact with patients and Rocket Doctor staff
• Maintain the standard of professionalism established by your province’s licensing body, as well as inform Rocket Doctor if you have any formal outstanding professionalism complaints.
• Be passionate about increasing access to care for patients in need across Canada.
• Troubleshoot and plan around emerging regulatory roadblocks and challenges
• Proactively manage the MD journey
• Maintain an active knowledge of EMRs, RD’s technology platform, as well as privacy requirements and other regulatory policies
• Possess business and technology savvy / acumen
• Engage with product leaders, physician leadership, and the development team for process improvement initiatives
• Maintain a professional and respectful relationship with all RD staff and patient correspondence
• Ability to work remotely, seek new challenges, and be self-motivated to build and develop a rapidly growing start-up

WORK / TRAVEL:

• Position is remote in Canada. Must be able to adequately perform the above duties with reasonable accommodation. Occasional travel opportunities may be available. Requirements to be adjusted quarterly.

COMPENSATION:

• The position is estimated to be an average of 20 hours per week and will be compensated recognizing physician value in a combination of cash and company equity (shares & options) according to current Rocket Doctor policy.

Equity Statement

We are committed to fostering an inclusive, equitable, and accessible environment, where everyone feels valued, respected and supported, with a workforce and group of suppliers that reflect the diversity of our community. We particularly encourage women, Black people, Indigenous peoples, people of color, and members of the LGBTQIA community to apply.