Sr. Technical Account Manager (TAM)

Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.

Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.

Impact on Team: At the heart of Redox’s mission is the fundamental desire to enable frictionless adoption of technology. As the health tech industry continues to develop new interoperability standards, Sr. Technical Account Managers pair with Redox customers to navigate these new standards and options for enabling better patient care. Technical Account Managers form an important part of the collaborative team between Redox and our customers by developing shared strategies to help our customers reach scale.

You’ll use your healthcare experience, clinical workflow understanding and EHR knowledge to provide recommendations and direction to enable healthcare technology adoption. You’ll also play a vital role in helping our customers expand their own understanding and use of Redox and the healthcare integration standards powered by our engine. You'll make a positive impact from day one as part of a collaborative and committed team, and will enjoy opportunities to grow toward your strengths and what interests you most.

Job Responsibilities:

• Partner with enterprise and scaling customers to execute on all post-sale functions

• Act as a trusted collaborator with the customer to deliver ideal integration outcomes

• Collaborate internally to manage customer success plans and escalations

• Maintain internal documentation relating to customers and processes

• Create collateral for customer to use at scale

• Keep up to date with product enhancements

• Monitor industry trends and how they impact our customers

Required Skills & Experience:

• 5+ years of deep EHR integration and workflow knowledge

• Demonstrated experience with expanding customers and building franchises

• Functional understanding of data formats like HL7v2, XML, X12, APIs

• Understanding of various healthcare workflows

• Ability to proactively identify new solutions, scopes, and processes for customers

• Interest in working with ambiguous and changing responsibilities and initiatives

Preferred Skills & Experience:

• Customer Success experience

Specific Software Platform/Tools Required and/or Preferred:

• GSuite required

• Jira/Confluence

• Salesforce

• Catalyst