Croatian Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Croatian Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging top-tier talent with world-class opportunities in the global Customer Support Services industry. As a leading European recruitment and BPO consultancy, we pride ourselves on delivering bespoke career solutions that foster professional growth and organizational success.

Job Overview

We are currently seeking a motivated professional for a Croatian Speaking Customer Support Specialist position in Bulgaria. This role is a fantastic opportunity for individuals looking to leverage their linguistic skills within a dynamic environment, joining the many professionals finding rewarding Croatian-speaking jobs in our vibrant capital city.

Key Responsibilities

• Deliver exceptional service to clients within the Customer Support Services sector by resolving inquiries via phone, email, and chat.
• Ensure high customer satisfaction rates through accurate, efficient, and professional communication in Croatian.
• Maintain comprehensive knowledge of client products and services to provide expert guidance and support.
• Document all customer interactions accurately within the internal database system.
• Collaborate with internal teams to escalate complex issues and ensure timely resolution.
• Contribute to the team’s overall success by meeting and exceeding performance targets and quality benchmarks.
• Act as a brand ambassador, ensuring that all interactions reflect the premium standards of our partners.

Requirements

• Native or fluent Croatian (spoken and written) is mandatory for this role.
• Proficiency in English to effectively collaborate within our international team.
• Previous experience in the Customer Support Services industry is highly preferred.
• Excellent problem-solving skills and a passion for helping others.
• A proactive attitude with the ability to thrive in a fast-paced, on-site environment in Sofia.
• Strong digital literacy and the ability to navigate multiple software platforms simultaneously.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Bulgaria

Sofia is rapidly becoming a top destination for those seeking international career growth, offering a unique blend of historical charm and modern urban life. Choosing one of our Jobs in Bulgaria means enjoying a mild climate, a thriving social scene, and a cost-effective lifestyle that allows you to experience the best of Europe. Bulgaria is known for its warm hospitality and rich culture, making it an ideal place to relocate and develop your professional skills.

Beyond the career opportunities, Bulgaria offers an exceptional quality of life with diverse landscapes ranging from scenic mountains to beautiful coastlines. Our candidates who choose this Croatian Speaking Customer Support Specialist position in Bulgaria consistently praise the ease of settling in and the vibrant expatriate community found here. Start your next chapter in Bulgaria, a country that beautifully balances professional ambition with personal well-being.

How to Apply

If you are ready to take the next step in your career and join a forward-thinking firm in the heart of Europe, we encourage you to click Apply Now. Your international adventure awaits, and the team at Mercier Consultancy Group is here to support you every step of the way.