System Engineer Manager, Information Technology

About Us:

We are a team of experienced life sciences marketing, strategy, digital marketing pioneers, and technologists striving to revolutionize marketing, sales, and clinical trial recruitment for pharmaceutical and biotechnology companies.

PharmaForceIQ is a real-time customer engagement platform built specifically for life sciences. We empower leaders across functions and brands with a faster, more effective way to engage healthcare professionals and patients. By streamlining real-time optichannel execution, leveraging AI, and focusing on measurable impact, we are driving a paradigm shift from sluggish, siloed customer engagement efforts to agile, data-driven strategies that deliver unmatched efficiency and tangible results.

Position Overview:

We are seeking an experienced IT & Security Operations Manager to oversee internal IT operations, employee technology support, endpoint and identity management, and compliance-related technology controls across PharmaForceIQ. Reporting to HR or Operations, this role will serve as a hands-on partner to the business, ensuring employees have reliable, secure, and well-supported technology while helping maintain the company’s security and compliance posture, including SOC 2 audits and related frameworks and audits.

This role is well suited for a candidate who can balance day-to-day IT support with stronger operational ownership across security administration, access management, device lifecycle management, and internal control support.

Key Responsibilities:

• Serve as the primary internal contact for employee IT support, device issues, and access requests.
• Manage onboarding and offboarding workflows, including account provisioning, permissions, hardware setup, and access removal.
• Administer internal systems and SaaS tools, including user access, configuration, and routine troubleshooting.
• Oversee endpoint management across Windows, macOS, Google Workspace and mobile devices.
• Support identity and access management processes, including MFA, RBAC, account reviews, and password/access hygiene.
• Maintain asset inventory, software inventory, and system documentation.
• Coordinate procurement, licensing, renewal, and vendor support for IT tools and services.
• Support SOC 2 and related compliance efforts through evidence collection, access reviews, policy support, and control documentation.
• Assist with cloud, endpoint, and security monitoring tools as needed.
• Partner with HR, Finance, Operations, and leadership to support employee lifecycle and technology needs.
• Recommend and implement improvements to internal IT processes, tooling, and employee experience.
• Escalate complex security, networking, or infrastructure issues to external partners or specialized support when needed.

Prerequisites:

• 8+ years of experience in IT operations, systems engineering, IT support, or security operations.
• Experience supporting internal employees in a remote or hybrid environment.
• Experience with SOC 2, access controls, endpoint security, and internal compliance processes strongly preferred.
• Experience managing small IT environments with broad hands-on responsibility.
• Experience in healthcare, life sciences, hospitality, or similarly regulated environments is a plus.

Hard Skills:

• Experience with endpoint tools, identity tools, and SaaS administration.
• Working knowledge of Windows, macOS, Linux, and mobile device management.
• Familiarity with tools such as JumpCloud, Intune, JAMF, Active Directory, Okta, DUO, or similar.
• Strong understanding of SOC 2 support activities, including access reviews and evidence collection.
• Knowledge of cloud and infrastructure security basics.
• Strong troubleshooting and documentation skills.
• Experience with ticketing systems, asset tracking, and internal IT workflows.

Soft Skills:

• Strong customer service and employee support orientation.
• Excellent communication and follow-through.
• Organized, proactive, and detail-oriented.
• Comfortable working independently and managing multiple priorities.
• Practical, solutions-focused, and accountable.

Qualifications:

• Bachelor’s degree preferred; equivalent experience accepted.
• Experience leading or managing IT operations or security-adjacent support functions preferred.
• Certifications in cybersecurity, IT service management, or compliance are a plus.
• Background supporting SOC 2, ISO 27001, HITRUST, HIPAA, or similar frameworks is highly desirable.

Why Join Us?

• Compensation Range $135,000 - $150,000 DOE
• Enjoy the flexibility of a remote work environment.
• Play a critical role in supporting a fast-growing, mission-driven company.
• Help build the internal technology foundation that enables company scale.
• Work closely with HR and Operations in a high-visibility, high-impact role.
• Help strengthen the systems and controls that support a fast-growing life sciences company