Customer Support Agent
OrderYOYO · Remote · posted Sep 14, 2026
Open to candidates in United Kingdom
Part-time
What this role actually asks for
Extracted by RemoteHuntMust have
- •Deliver omnichannel customer support (chat, calls, email)
- •Resolve queries end-to-end
- •Adhere to SLAs
- •Handle inbound support across chat, phone, and email
- •Support RPs with account changes, complaints, and updates
- •Review and resolve invoice-related queries
Nice to have
- •Identify reactive upsell opportunities
The full posting
Customer Support Agent (UK)
Location / Work Arrangement: Hybrid (UK) ( weekdays early shifts in office/lates WFH. Weekends - wfh )
Contract Type: Part-time 35 hours
Working Hours: Shift-based, scheduled across Mon–Sun, between 9:00am–11:00pm
Role Purpose: Deliver omnichannel customer support (chat, calls, email) to our Restaurant Partners (RPs), resolving queries end-to-end while adhering to SLAs.
Key Responsibilities:
- Handle inbound support across chat, phone, and email, meeting SLA targets
- Support RPs with account changes, complaints, and account updates
- Review and resolve invoice-related queries
- Own issues end-to-end, from first contact through to resolution
- Work with other departments to investigate and resolve complex issues
- Identify reactive upsell opportunities during calls (commission available on successful upsells)
Compensation:
- Base salary: TBC
- Commission: available on reactive upsells made during calls
- Performance bonus: up to £3,000 annually, based on performance
Is this one actually worth your time?
RemoteHunt scores every remote job 0–100 against your own resume, so you apply to the handful that fit instead of the hundred that don't. Free plan, no card required.