Software Developer – NetSuite & Business Systems

Who We Are

O'Dell HVAC Group is a well-established HVAC equipment representative, partnering with engineers, building owners, and contractors throughout Canada. Our success is fueled by our people-first culture, where teamwork, innovation, and professional growth are at the core of everything we do.

Our culture is shaped by our values: Operationally Nimble , Driven to Win , Everyone Cares, Let's Be Curious, and Leverage Collaboration . These values guide how we work together, solve problems, support our customers, and grow as a team.

About the Role

We are seeking a Software Developer – NetSuite & Business Systems to join our technology team and help support, improve and integrate the business systems that power O'Dell's growing operations.

A primary focus of this position will be our Oracle NetSuite ERP environment . The successful candidate will provide hands-on technical support, development and continuous improvement across NetSuite while also contributing to integrations, internal applications, automation and other business-system initiatives.

This is not a traditional help-desk role and it is not purely an application-development position. We are looking for someone who can understand how a business process works, identify where a system or workflow is creating friction, and develop a practical technical solution.

The role will work closely with Finance, Operations, Sales, Customer Experience, eCommerce and other departments, as well as internal and external technology resources. The successful candidate should be comfortable taking ownership of technical issues, investigating root causes and developing maintainable solutions rather than relying exclusively on outside consultants.

What You'll Be Doing

NetSuite Development & Administration

• Support, maintain and continuously improve O'Dell's Oracle NetSuite ERP environment.
• Develop and maintain NetSuite customizations using SuiteScript 2.x and related NetSuite development tools.
• Build and maintain SuiteFlow workflows, saved searches, reports, dashboards, forms, fields, records and other NetSuite configurations.
• Develop and maintain SuiteAnalytics and SuiteQL queries and data extracts.
• Troubleshoot NetSuite application, workflow, script, permission, transaction and data issues.
• Assist with user roles, permissions, access and application configuration.
• Support NetSuite releases, testing, sandbox management and deployment of system changes.
• Review existing customizations and scripts and improve reliability, maintainability and documentation.
• Identify opportunities to simplify or eliminate unnecessary customizations where standard NetSuite functionality can meet the business need.
• Support data imports, data cleansing, record updates and system configuration related to acquisitions or business changes.
• Work with Finance and operational teams to improve ERP processes and reduce manual work.

Systems Integration

• Develop and maintain integrations between NetSuite and other O'Dell systems using REST APIs, SuiteTalk, web services, middleware and other integration technologies.
• Support integrations between NetSuite and platforms such as CRM, Shopify, Power BI, Microsoft applications and other business systems.
• Troubleshoot failed integrations, scheduled processes, APIs and data exchanges.
• Monitor integration performance and identify recurring issues or opportunities for improvement.
• Help establish clear documentation and ownership of APIs, automated jobs and material data flows.
• Support testing and validation when systems or integrations are changed.

Business Process Automation

• Work directly with employees and business leaders to understand existing processes and identify opportunities for automation.
• Develop workflows, scripts and applications that reduce repetitive administrative work and improve accuracy.
• Identify manual spreadsheet-based processes that can be replaced with reliable system workflows.
• Develop practical tools that improve employee productivity and system usability.
• Support automation using NetSuite capabilities, Microsoft Power Platform and other appropriate technologies.
• Help evaluate opportunities to responsibly use AI-enabled tools within internal workflows.

Reporting & Data

• Support reporting requirements using NetSuite saved searches, SuiteAnalytics, SuiteQL and related tools.
• Assist with reliable data feeds from NetSuite into Power BI and other reporting platforms.
• Work with business and data resources to ensure reporting logic is accurate and maintainable.
• Troubleshoot inconsistencies between NetSuite and downstream reporting systems.
• Support data quality, validation and cleanup activities.
• Develop queries and extracts required for operational, financial and management reporting.

Internal Applications & Development

• Develop and maintain internal web applications, utilities and business tools where appropriate.
• Work across technologies such as JavaScript/TypeScript, Node.js, Python, C# or other appropriate platforms depending on project requirements.
• Support existing internally developed applications and troubleshoot technical issues.
• Build lightweight applications and interfaces where extending NetSuite or another existing platform is not the appropriate solution.
• Follow appropriate source-control, testing, deployment, security and documentation practices.

Systems Support & Continuous Improvement

• Serve as an escalation resource for complex NetSuite and business-system issues.
• Investigate root causes rather than repeatedly addressing symptoms.
• Work with users to reproduce, troubleshoot and resolve system issues.
• Coordinate with Oracle NetSuite support, consultants and other vendors when outside expertise is required.
• Maintain technical documentation for scripts, integrations, customizations, configurations and recurring support procedures.
• Identify recurring system problems and recommend permanent solutions.
• Participate in technology projects related to acquisitions, eCommerce, CRM, reporting, automation and other business-system initiatives.
• Support testing, change management and user acceptance testing for system improvements.
• Stay current on NetSuite functionality and recommend opportunities to use new platform capabilities.

What You Bring

• Three plus (3+) years of professional software development, NetSuite development, ERP technical support or related experience.
• Demonstrated hands-on experience working with Oracle NetSuite in a production business environment.
• Experience with SuiteScript 2.x or strong JavaScript development experience combined with meaningful NetSuite experience.
• Experience with NetSuite configuration including workflows, saved searches, custom records, forms, fields, roles and permissions.
• Experience with SuiteAnalytics and/or SuiteQL.
• Experience working with APIs, web services, databases and system integrations.
• Strong JavaScript and/or TypeScript skills.
• Experience with SQL or other data-querying technologies.
• Experience with Git or another source-control platform.
• Strong understanding of business processes and the relationship between ERP configuration, data and operational workflows.
• Strong analytical, troubleshooting and root-cause-analysis skills.
• Ability to communicate effectively with both technical and non-technical employees.
• Ability to work independently, prioritize competing requests and take ownership of technical issues through resolution.

Why Work for O'Dell HVAC Group?

At O'Dell HVAC Group, we believe great work starts with a great employee experience. We’re committed to creating an environment where our people can grow, contribute, and enjoy being part of the team.

• Competitive Compensation & Profit Sharing – Your contributions matter, and we believe in sharing in our success.

• Comprehensive Benefits – Employer-paid health and dental coverage to support you and your family.

• Health & Wellness Spending – Additional flexibility to support your individual health and wellness needs.

• RRSP Program – A plan that grows with you! We’re here to help you plan and invest in your financial future through increasing employer contributions and long-service rewards.

• Learning & Career Development – Opportunities to build your skills, expand your knowledge, and grow your career, supported by our tuition reimbursement program.

• Paid Holiday Shutdown – Extra time to recharge and enjoy the holiday season.

• Summer Fridays! – Start your summer weekends a little earlier.

• A Collaborative, People-First Culture – Work alongside people who share knowledge, solve problems together, and genuinely care about the success of their teammates.

Work Location

This is a remote position, with candidates ideally located in or near Burlington, ON, Calgary, AB, or Montréal, QC. While the role offers the flexibility to work remotely, candidates must be available to attend their local O’Dell office as needed for meetings, collaboration, training, and other business requirements.

Use of AI in Our Recruitment Process

At O'Dell HVAC Group, we may use AI-powered tools to support our recruitment process and improve efficiency, allowing our team to focus on what matters the most - getting to know our candidates. While AI may be utilized, all hiring decisions are made by our HR and management teams.

Accessibility Commitment

At O’Dell HVAC Group, we’re all about building a workplace where everyone can thrive. We’re committed to fostering an inclusive and accessible environment for all employees and applicants.

If you require accommodations during the hiring process or on the job, please contact us. We believe accessibility is an important part of creating a positive and supportive workplace.

For any accommodation requests or questions, please reach out to Human Resources.

This job posting is for an existing vacancy.