Customer Service VA

Who We Are:

Native Pest Management is a local, family-owned business providing pet-friendly and environmentally responsible pest control services across Florida. We take pride in using safe, ethical practices and go above and beyond to exceed customer expectations every day.

We are proud to have earned a place on the Inc. 5000 List of the Fastest Growing Companies in the United States from 2021 to 2025, as well as the 2021 Better Business Bureau Torch Award for Ethics. These recognitions reflect our commitment to quality and integrity in everything we do. Additional recognitions include:

• Recognized in the PCT Top 100 as one of the largest and fastest-growing pest control companies in North America
• Named to the Gator100 List of fastest-growing Gator-led companies four years in a row , ranking No. 24 in 2025
• Ranked #1 Pest Control Company in Florida by Top Rated Local™ based on more than 10,000 five-star reviews
• Winner of the 2023 FLCAJ Readers’ Choice Platinum Award for pest control services

Your Opportunity:

We are searching for a polite, professional Customer Service Virtual Assistant (VA) to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our services. This position may handle a high volume of inbound and outbound calls and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. This position is remote only.

Responsibilities:

• Handle many inbound calls to current and potential customers
• Identify the needs of customers, resolve issues, and provide solutions
• Identify and escalate issues to supervisors as needed
• Schedule and plan services and appointments
• Respond in a timely manner to customer calls, texts, voicemails and emails
• Answer calls from potential new clients and schedule our sales team to meet with them for free inspections
• Assist management, technicians and salespeople with day-to-day requests
• Collect service payments from customers and call/text/email past due accounts
• Communicate regularly with field technicians to coordinate service schedules and times

Perks:

• 10 days of paid time (PTO) during the first year 6 US Holidays (see note below)

• Paid Training

• Employee Referral Bonus

• Aguinaldo Bonus

Specifics

Full-time role (40 hours per week) Schedule: Monday–Friday, 8:00 AM – 5:00 PM EDT/EST (GMT-5), including a 1-hour unpaid lunch break. This role WILL require availability for a rotating half-day Saturday shift (8:30 AM–12:30 PM EST), approximately once monthly or more as needed. Note: While three U.S. holidays are fully observed (Thanksgiving, Christmas, and New Years), there may be a need for coverage on other U.S. holidays such as Memorial Day, Independence Day (July 4th), and Labor Day due to high lead volume. This is rotational.

Requirements:

• Previous customer service experience preferred

• Strong high-speed Wi-Fi

• Good microphone/headset

• Good camera

• Call center experience strongly preferred

• Experience with customer relationship management (CRM) software strongly preferred

• Working knowledge of office software

• Entry-level knowledge/skill proficiency with Google Suite including Gmail, Google Sheets, Google Docs, etc

• Must be able to type at a minimum of 50WPM and 90% accuracy. (A typing test will be conducted)

• Exceptional written, verbal, and interpersonal communication skills

• Bilingual in English/Spanish is preferred.

Why Native Pest Management:

• At Native Pest Management, we focus on creating long-term careers for our employees with clear paths for growth. Our goal is to become the largest privately held pest control company in Florida, which will continue to open doors for advancement.
• With over 10,000 five-star reviews across platforms like Google, Yelp, and Angie’s List, our team takes pride in delivering exceptional service that keeps customers coming back and referring us to others. That reputation is a direct reflection of the hard work and professionalism of our staff.
• The pest management industry is rapidly expanding and offers a recession-resistant career path.
• We are committed to providing valuable, comprehensive, and affordable benefits to our employees. Each year, we review our programs to ensure they continue to meet these goals and support our team’s evolving needs. We’re committed to your success now and in the future.

This role requires exceptional English language proficiency, with precise pronunciation and highly effective conversational skills, to ensure clear, confident, and professional communication with customers.

What to Expect During the Hiring Process:

Once you submit your application, our HR team may reach out for an initial phone or Zoom interview. Candidates who move forward may then be invited to an additional follow-up interview, via Zoom or GoogleMeet. Applicants must submit a 2–3 minute video recording (or video link) speaking in English. Please introduce yourself and briefly discuss your relevant work experience and skills. We encourage you to speak naturally and conversationally rather than reading from a script, as this helps us better understand your communication style in real-world work situations. Light notes or bullet points are fine, but avoid reading word-for-word. Applications submitted without a video link will not be considered. The application process involves a review, and selected candidates may be invited for a screening or interview which may include a typing test. Applicants unwilling to participate in an interview need not apply. Incomplete applications or those not following instructions will not be considered.

Background Check Statement: Employment is contingent upon successfully completing a background check, which may include a criminal history verification or equivalent clearance based on the applicant’s country of residence. Any required documentation must be completed within two (2) weeks of the start date.

Native Pest Management is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, pregnancy, or any other status protected by federal or Florida law.