AI & Automation Engineer

About the Role

We are seeking an innovative AI & Automation Engineer to design and implement AI-driven automations and internal copilots that optimize workflows across our organization. This role combines cutting-edge generative AI technologies with practical automation engineering to transform how our teams work. You'll build intelligent assistants that serve HR, Finance, Operations, and other departments, while integrating LLM-based solutions into our corporate tools and infrastructure. The ideal candidate brings hands-on AI platform experience combined with a strong foundation in workflow automation and systems integration.

You will manage:

AI Solution Development

• Design, build, and maintain AI assistants and copilots for HR, Finance, Operations, and other business units
• Develop custom AI agents for task automation using APIs, middleware, and modern AI frameworks
• Implement prompt engineering strategies and agentic design patterns for optimal AI performance
• Integrate generative AI capabilities into service desk ticketing, employee onboarding, and knowledge base systems

Automation & Integration

• Create end-to-end automated workflows that reduce manual tasks and improve efficiency
• Build and maintain integrations between AI platforms and corporate systems (Okta, HRIS, ticketing, collaboration tools)
• Develop APIs and middleware solutions to enable seamless data flow between systems
• Design scalable automation architectures that can grow with organizational needs

Performance & Governance

• Measure and report on automation ROI, adoption metrics, and user satisfaction
• Partner with IT Operations and Security teams to ensure compliant, secure AI deployments
• Establish best practices for AI governance, data privacy, and ethical AI use
• Continuously optimize existing automations based on usage patterns and feedback

Collaboration & Innovation

• Work cross-functionally with department leaders to identify automation opportunities
• Document AI solutions, workflows, and technical specifications
• Stay current with emerging AI technologies and automation platforms
• Provide guidance and training to teams adopting AI-assisted workflows

You have:

AI & LLMs

• 1-2 years of hands-on experience with AI platforms (OpenAI, Anthropic, Google AI, Azure OpenAI, or similar)
• Practical experience with large language models, prompt engineering, RAG (Retrieval-Augmented Generation), and agentic AI patterns

Automation & Integration

• 3-5 years of experience in workflow automation, process automation, or data engineering
• Proven track record of building and deploying production automation solutions
• Hands-on experience with workflow automation tools such as Okta Workflows, Zapier, Make.com, n8n, or similar platforms
• Strong understanding of RESTful APIs, webhooks, and API integration patterns

Programming & Tools

• Proficiency in Python, JavaScript, or TypeScript for automation and integration development
• Experience with Postman, version control (Git), and modern development workflows

Additional Experience

• Experience with enterprise AI platforms (Microsoft Copilot Studio, Salesforce Einstein, ServiceNow AI)
• Familiarity with vector databases and semantic search technologies
• Knowledge of identity and access management systems (Okta, Azure AD)
• Experience with cloud platforms (AWS, Azure, GCP) and serverless architectures
• Understanding of IT security and compliance frameworks
• Background in DevOps practices and CI/CD pipelines
• Experience with data visualization and reporting tools