Consumer Support Coordinator - #35358

Company Profile:

Our client is a fast-growing player in the food-tech industry, driven by a mission to revolutionize how people access healthy meals. Challenging the norms of traditional fast food, the company is focused on making nutritious, affordable, and appealing food options widely available.

At the core of its innovation is a smart, self-service salad bar concept that merges advanced technology with fresh, locally sourced ingredients. These modular stations are enhanced with digital labeling, intelligent sensors, and AI-powered inventory systems to maintain peak freshness, uphold food safety standards, and minimize waste.

With a footprint spanning more than 2,200 locations in seven countries—and a strong growth trajectory in the U.S.—the company is reshaping the future of convenient dining for today’s health-conscious consumer.

As a certified Public Benefit Corporation, the organization is deeply committed to driving positive social and environmental outcomes. Its initiatives prioritize food accessibility in underserved communities and emphasize sustainable operations aimed at reducing environmental impact.

This is an exciting opportunity for an experienced Consumer Support Coordinator to join a company dedicated to making healthy eating simple and convenient, ensuring better choices are always within reach.

Overall purpose and responsibilities of the role:

This role supports the company’s rapidly growing loyalty program, which rewards consumers with cash-back. As a key part of their Perks operations, you will help validate and process incoming receipt submissions, enrich user data, and support AI training efforts, as well as assist with various administrative and finance-related projects.

Must-have Skills / Qualification:

• Minimum 3+ years’ experience in customer support, data operations, QA, and admin work.
• Prior experience working in Consumer business, retail, hospitality, or customer service.
• Must have a Bachelor’s degree.
• Strong attention to detail, with ability to spot inconsistencies or errors.
• Familiarity with tools like Airtable, Zapier, basic CRMs, and form tools.
• Fluent written English and ability to communicate clearly and professionally.
• Able to work full-time hours in the Philippines, overlapping with some US time zones
• Experience labeling or training data for machine learning models is a plus.
• Tech-savvy, accountable, and capable of working independently.
• High-performance, smart, and productive.
• Must use their own equipment.

Duties and Responsibilities:

We are looking for a proactive, detail-oriented, and tech-comfortable Loyalty Program Coordinator to support the daily operations of the company’s Perks. This role ensures receipt-based rewards are processed accurately, our AI receipt reading tool continues to improve, and our automated campaigns reach the right customers. This is a hands-on, process-driven role that combines customer service, light marketing support, and backend QA responsibilities.

KEY ACCOUNTABILITIES

• Daily Receipt Processing: Review and validate consumer receipt submission to confirm eligibility (e.g., store, product, date). Identify and manage duplicate entries, review purchase details for accuracy, and ensure compliance with program criteria. Escalate unusual or unclear receipts to the U.S. team for guidance.
• Track status of receipts (approved, rejected, follow-up needed) in shared tools. Reject and flag invalid submissions and follow up with personalized messages or prompts. Help customers troubleshoot common submission issues.
• Train and guide the receipt reader tool by identifying common misreads so our systems can learn over time.
• Data Enrichment & Cleanup: Enhance consumer profiles by updating and verifying contact details. Enrich new customer contact information after daily loyalty cashbacks have been processed.
• Labeling & Annotation: Assist in the annotation and classification of receipt data to support the training of the company’s Document AI model.
• Finance Admin Support: Collaborate with the finance team to classify statements and support processing of checks and other semi-manual processes.
• Executive Admin Support: Support the CEO with light administrative tasks and special projects, including research, audit, data entry, scheduling, etc.
• Marketing Coordination: Add eligible new users to automated SMS marketing campaigns daily via our marketing interface. Monitor campaign send status and flag any issues with delivery or audience upload. Coordinate with the U.S. team on timing, exceptions, or new audience groups

Fulltime Employment

Remote

Flexible schedule