Bilingual Sales & Customer Service Rep

We are seeking a full-time bilingual English/Spanish Sales & Customer Service Representative to support customers and help grow our pipeline. This is a long-term remote position working U.S. Eastern Time .

• Handle nearly all customer communication: phone calls, texts, Facebook, and website leads
• Provide quotes, answer order questions, and complete follow-ups
• Resolve customer service issues and coordinate timely next steps
• Support delivery coordination by communicating status and updates clearly
• Perform outbound outreach to contractors, landlords, and property managers
• Help generate new business and maintain lead conversations through to next steps
• Request customer reviews after successful service
• Assist with basic social media/Facebook marketing to support visibility and engagement

We want someone reliable and organized who can talk naturally with contractors and working-class customers—especially on the phone—without sounding overly scripted.

We need a dependable, organized professional who is comfortable communicating with both contractors and working-class customers. Strong spoken and written communication is essential, and we value natural, confident conversation over scripted responses.

• English: good spoken and written proficiency, accent okay.
• Spanish: fluent/native-level spoken Spanish to communicate comfortably with Spanish-speaking customers
• Comfort working with U.S. customers in a service and sales context
• Phone confidence with the ability to explain next steps clearly and professionally
• Customer service and/or sales experience in the U.S. is strongly preferred
• Reliability and strong organization for managing ongoing conversations, quotes, orders, and follow-ups
• Natural communication: able to communicate smoothly rather than sounding scripted
• Comfort coordinating details and staying consistent through the customer journey (inquiries → quotes → order questions → follow-ups → delivery coordination)
• Ability to support outbound outreach to contractors and property stakeholders
• Plus: experience in construction, flooring, cabinetry, home improvement, or building materials

Soft skills we value: patience, professionalism, clarity under time pressure, and an upbeat, helpful tone. We expect a team-minded attitude and a consistent commitment to excellent customer experience.

• Previous U.S. customer service or sales experience
• Experience with cabinetry, flooring, construction, home improvement, or other building-materials environments
• Familiarity with managing leads and customer communication across multiple channels (phone, texts, web, Facebook)
• Comfort working with contractors and stakeholder outreach (contractors, landlords, property managers)
• Experience coordinating order and delivery updates for customers