Patient Services Representative

About Homera Health Homera Health has built some of today’s largest and fastest-growing D2C telemedicine brands. As we expand existing and new market operations, we’re hiring world-class talent across product design, front-end and back-end engineering, digital marketing, and operations to join us in building the next generation of virtual healthcare experiences.

About the role We are looking for a Patient Services Representative who is empathetic, detail-oriented, process-driven, and comfortable working in a fast-paced, highly regulated healthcare support environment. This role sits at the center of the patient experience and requires strong written communication, ownership, and accountability across multiple workflows and tools.

Responsibilities

• Serve as a facilitator between the patient and the company, ensuring a seamless experience.
• Answering questions about the company, offering accurate information about our products and services
• Delivering information about the product.
• Ensuring patient satisfaction and maintaining professional patient support.
• Handling patient complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible.
• Keep records of patient interactions, process patient accounts, and file documents.
• Take the extra mile to engage with patients.
• Stay updated with products, policies, and services to provide informed support.

Requirements

• 1-3+ years of experience in customer support, patient support, or a related service-driven role
• Experience supporting customers or patients via written channels such as chat, email, or ticketing systems
• Prior experience in healthcare, telehealth, pharmacy, insurance, medical offices, or other HIPAA-regulated environments is required
• Phone-based customer or patient support experience is a strong plus, especially in healthcare or service environments

Nice to have

• Experience working in telemedicine or related medical contexts.
• Experience supporting customers through the Intercom platform.

What’s in it for you? As a full-time member of our team, you’ll enjoy:

• Flexible working hours
• Work wherever you choose.
• Fun and casual work environment.
• We are a diverse, global team!