Case Manager Assistant

Impact BPO · Remote · posted Sep 17, 2026

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The full posting

We are seeking a detail-oriented and organized Case Manager Assistant with prior experience in Personal Injury law to join our team onsite. This role supports Case Managers in handling personal injury cases from intake through settlement, ensuring smooth case progression and excellent client communication.

Responsibilities :

  • Assist Case Managers with day-to-day case handling tasks

  • Maintain and update case files in the case management system

  • Collect and organize medical records, bills, and supporting documentation

  • Follow up with clients, medical providers, and insurance companies

  • Draft correspondence and prepare legal documents as requested

  • Schedule appointments, depositions, and meetings

  • Monitor case deadlines and ensure timely follow-ups

  • Provide status updates to clients when needed

  • Support pre-litigation processes and settlement documentation

Qualifications :

  • Previous experience in Personal Injury law (required)

  • Experience working as a Case Manager Assistant or similar legal support role

  • Strong understanding of personal injury processes (medical records, demand packages, liens, etc.)

  • Excellent written and verbal communication skills in English

  • Strong organizational and multitasking abilities

  • Attention to detail and ability to meet deadlines

  • Proficiency in case management software and Microsoft Office

  • Ability to work onsite (in-office position)

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