Business Analyst / Product Analyst (E-commerce & Ticketing) - Portugal Full Remote - Short Term (3 Months)

HumanIT Digital Consulting · posted todayFresh: apply early

Open to candidates in Portugal

Mid-level

See my match for each job — freeApply on the company site

RemoteHunt reads employers' own pages. Free to browse. How we check

What this job asks for

Extracted by RemoteHunt

Must have

•3-5 years BA/Product Analyst/PO experience
•E-commerce platforms (Shopify/Magento)
•Customer support/ticketing systems
•Process mapping & requirements documentation
•Jira & cross-functional stakeholders
•Strong communication & delivery focus
•Fluent English (C1)

Nice to have

•Healthcare/regulated environments
•Customer service ops & SLA design
•Vendor coordination & UAT/go-live
•Agile practices

Tools and technologies

Shopify, Magento, Zendesk, Freshdesk, ServiceNow, Jira Service Management, Jira

Languages required

Worth checking before you apply

short term (3 months)

Read the full posting

ABOUT THE OPPORTUNITY

Join a short-term, fully remote consulting assignment with an established international organisation. We are looking for a hands-on Business Analyst / Product Analyst to support customer service and e-commerce improvements. This is an initial three-month assignment suited to someone comfortable working independently and collaborating with business, product and technology teams.

PROJECT & CONTEXT

Define and improve customer service ticketing workflows and support the rollout and integration of an e-commerce platform with existing digital services. Map processes, clarify ticket categories, routing rules, priorities and service-level expectations, document functional requirements and user stories in Jira, coordinate with delivery teams and vendors, and contribute to testing and go-live readiness.

WHAT WE'RE LOOKING FOR (Required)

3–5 years of experience in Business Analysis, Product Analysis or Product Ownership.
Practical experience with e-commerce platforms such as Shopify or Magento.
Hands-on experience with customer support or ticketing systems such as Zendesk, Freshdesk, ServiceNow or Jira Service Management.
Ability to map operational processes, define workflows and ticket routing, and document functional requirements and user stories.
Experience with Jira and cross-functional stakeholders.
Strong communication, organisation and delivery focus.
Fluent English, C1 level or equivalent, required.
Availability to work remotely from Portugal for an initial three-month period.

NICE TO HAVE (Preferred)

Experience in healthcare or other regulated environments.
Customer service operations and SLA design experience.
Experience coordinating external vendors and supporting user acceptance testing or go-live activities.
Familiarity with Agile delivery practices.

Compensation: €2,000 – €2,650/month net, depending on experience and seniority level.

Why HumanIT people stay (4.4 Glassdoor, 89% recommend) 15th month salary Health insurance covering your family Birthday off Mobility program for digital nomads Real work-life balance

Full benefits: https://www.humanit.pt/careers/#perks What it's really like: https://www.humanit.pt/careers/#work-at

Send this job to a friend:Telegram WhatsApp