CRM Administrator (Salesforce)

We're looking for a Salesforce-certified GTM Systems Administrator to be the dedicated technical resource for its Partner organization. Partner requests come first; when the queue is clear, you'll support Sales, RevOps, and the broader GTM teams — there is always meaningful work in the pipeline.

Your mission is keeping partner data, workflows, and integrations in Salesforce accurate and running. Today, failures between PartnerStack, Workato, and Salesforce mean waiting days on vendor support. You'll bring that troubleshooting in-house: find the root cause, fix it, and keep the Partner team moving.

Duties and Responsibilities

• Own a ticket queue of partner-related Salesforce requests: data fixes, field updates, reporting questions, and pipeline discrepancies
• Troubleshoot integration failures across PartnerStack, Workato, and Salesforce — trace where a workflow or sync broke and resolve it internally
• Support partner commission questions by validating and correcting the underlying Salesforce data
• Execute large-scale data cleanup, deduplication, and reconciliation projects
• Coordinate enrichment requests across customer, prospect, and partner records — scope the need, route sourcing to the data team, and load validated data back into Salesforce
• Build and maintain Salesforce reports and dashboards for Partnerships and GTM stakeholders
• Run analysis projects for GTM leadership (e.g., tech stack consolidation), leveraging AI tools where appropriate
• Document workflows and recommend improvements to data accuracy and efficiency

Requirements

• Salesforce Administrator Certification — strongly preferred
• 2+ years in Salesforce Administration, Revenue Operations, or GTM/CRM Systems
• Experience with CRM data cleanup, reconciliation, and bulk updates
• Comfortable building Salesforce reports and dashboards; advanced Excel or Google Sheets
• Experience with integration/automation middleware (Workato, Zapier, Make, or similar) strongly preferred; ability to read workflow scripts to pinpoint failures is a plus
• Proactive communicator who asks clarifying questions before acting, owns tickets end-to-end, and manages multiple priorities with tight turnarounds
• Familiarity with PartnerStack, Gong, CauseIQ, Crossbeam, ZoomInfo, or Clay is a plus

What We're Looking For

• Exceptional attention to detail
• Strong analytical and problem-solving skills
• Comfortable working with large datasets
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced SaaS environment
• Process-oriented mindset with a desire to improve how work gets done
• Self-sufficient but collaborative, knowing when to ask questions or escalate issues

Nice to Have

• SaaS or B2B software experience
• Experience supporting Partner Operations or Revenue Operations teams
• Familiarity with automation platforms and CRM integrations
• Experience with data governance or CRM best practices

Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

• Permanent remote work flexibility
• Paid Time Off
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

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