Travel Concierge (BBS837)

About the Role

We're looking for a Travel Concierge who is passionate about crafting seamless travel experiences and delivering high-quality client service. You will be the trusted expert behind every journey, using AI-powered tools to research and recommend hotels, coordinating logistics across platforms, and communicating directly with travelers via WhatsApp to make every trip feel effortless and personal. This role is for someone who loves travel, writes with warmth and clarity, thinks fast when plans change, and takes pride in the kind of attention to detail that makes clients feel like VIPs from the first message through check-in. If you love connecting with people, solving travel challenges, and creating experiences that feel effortless for the traveler, this role gives you the platform and the tools to do that every single day.

Why You'll Want to Join

• You will be paid in USD (bi-monthly: every 15th and 30th)
• Paid Time Off in accordance with company policy
• Observance of Holidays per company guidelines
• 100% remote setup so you can work wherever you're most productive
• This role requires availability on a Saturday through Wednesday schedule with consistent coverage from 6 AM Saturday through 8 AM Monday US Eastern Time
• Work in the luxury travel and hospitality space with access to premium brands and destinations
• Use cutting-edge AI tools to enhance research and elevate the client experience

What You'll Work On

Client Engagement and Support : Chat with travelers via WhatsApp to understand their preferences and deliver personalized recommendations. Respond quickly and thoughtfully to incoming inquiries with initial responses landing within 10 to 20 minutes during your shift. Handle special requests and ensure smooth communication between clients and hotels or vendors. Maintain a calm, professional, and reassuring tone even when plans change at the last minute.

Research and Booking : Research and recommend hotels, restaurants, and attractions using AI tools and reliable online sources. Verify every detail including location, timing, currency, and amenities before confirming bookings. Coordinate hotel reservations, car rentals, and travel logistics across multiple booking platforms.

Content and Destination Curation : Write and curate destination guides and travel recommendations that blend editorial polish with practical, on-the-ground insight. Collaborate with the marketing team to highlight exceptional hotels and destinations for social content. Stay current on travel trends, new openings, and hidden gems worth knowing about.

Problem-Solving and Adaptability : Think fast and find creative solutions when plans shift due to flight delays, cancellations, or unexpected changes. Communicate clearly and calmly under pressure to maintain client confidence and satisfaction.

What You Bring

• Empathetic and client-obsessed with a genuine drive to make every traveler feel like a VIP
• Detail-oriented and reliable with the ability to catch mistakes before they become problems
• Exceptional written English with clarity, warmth, and professionalism in every message
• A self-starter who learns, explores, and improves processes without being asked
• Tech-savvy and comfortable using Slack, WhatsApp, Google Sheets and Docs, and booking platforms
• Fast but thoughtful with the ability to balance responsiveness and quality under pressure
• Available to work a Saturday through Wednesday schedule with consistent coverage from 6 AM Saturday through 8 AM Monday US Eastern Time

Nice to Have

• Background in hospitality, travel, or concierge services
• Experience with AI tools such as ChatGPT or travel research assistants
• Familiarity with airlines, loyalty programs, and travel booking systems
• International travel experience or strong knowledge of major global destinations
• Negotiation skills to advocate for clients with vendors and hotels

How to Apply

Please include:

• Your updated resume highlighting any customer service or travel-related experience
• A short Loom video (1 to 2 minutes) introducing yourself, sharing why you are passionate about travel and client service, and confirming your availability for the Saturday through Wednesday schedule including the weekend coverage window
• A short writing sample such as an email, WhatsApp message, or short paragraph showing your conversational tone

Only candidates who submit a Loom video will be moved to the next step of the hiring process.

Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

1. Initial Application - Submit your application and complete our prequalifying questions
2. Video Introduction - Record an video introduction to showcase your communication skills and work experience
3. Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
4. Recruitment Interview - Initial screening with our talent team
5. Executive Interview - Meet with senior leadership to discuss role alignment
6. Client Interview - Final interview with the client team you'd be supporting
7. Background & Reference Check - Professional reference verification
8. Job Offer - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.