Project Manager (E-commerce)

About the Role

We're looking for a Project Manager to join a premium handmade leather goods brand and help position it as a leader in the luxury event gifting space. This role is the connective tissue between clients, field sales representatives, design, and production. You will manage a pipeline of custom gifting orders from initial brief through final delivery, keeping everything on track and on brand. This role is built for someone who is exceptionally organized, detail-oriented, and energized by startup culture and the accountability that comes with owning outcomes end to end. You will work directly with external clients and internal teams, and your ability to communicate clearly and proactively will determine how smoothly every project lands.

Why You'll Want to Join

• You will be paid in USD (bi-monthly: every 15th and 30th)
• Paid Time Off in accordance with company policy
• Observance of Holidays per company guidelines
• 100% remote setup so you can work wherever you're most productive
• Work on real luxury gifting programs for corporate and tournament clients
• Be part of a growing brand with coverage in GQ, Golf Magazine, Sports Illustrated, and InStyle

What You'll Work On

Client and Order Management

• Serve as the main point of contact for multiple active projects activated through the field sales team or direct clients
• Manage external client communication from initial mock-ups and approvals through final delivery
• Maintain a detailed project tracker across a large pipeline of concurrent orders
• Ensure every project is delivered to spec and within agreed-upon deadlines

Production Coordination

• Act as the internal point of contact for manufacturers throughout the production process
• Build and manage production timelines across multiple projects simultaneously
• Flag risks, delays, or spec issues early and resolve them before they reach the client
• Coordinate handoffs between design, production, and shipping teams cleanly

Process and Product Development

• Recommend improvements to project management workflows to increase efficiency and output quality
• Ideate around new gifting product types that serve the brand's target customers
• Act as a brand ambassador for the quality offerings and customization capabilities

What You Bring

• 2+ years of experience managing a pipeline of multiple projects and workstreams simultaneously
• Clear and direct written and verbal communication skills
• Highly organized with a solutions-oriented mindset: you see around corners and get ahead of problems before they escalate
• Proficiency with Google Suite, Canva, and PowerPoint
• Experience with AI productivity tools such as ChatGPT, Claude, or similar
• Comfortable jumping in on emails or calls on weekends in rare cases when needed
• Passion for fashion, accessories, or luxury goods with an eye for quality and design

Nice to Have

• Experience in a client-facing creative support or project management role
• Familiarity with project management tools such as Jira, Asana, or similar
• Proficiency in Keynote or Adobe Suite
• Background in luxury goods, corporate gifting, or event merchandise

How to Apply

Please include:

• Your updated resume
• A short Loom video (1 to 2 minutes) introducing yourself, describing how you manage a large pipeline of concurrent projects, and sharing an example of a time you caught a potential issue early and resolved it before it reached the client

Only candidates who submit a Loom video will be moved to the next step of the hiring process.

If you are organized, proactive, and take pride in making sure every custom order lands exactly right, this role puts you at the center of a premium brand that takes craftsmanship and client experience seriously.

Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

• Initial Application - Submit your application and complete our prequalifying questions
• Video Introduction - Record an video introduction to showcase your communication skills and work experience
• Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
• Recruitment Interview - Initial screening with our talent team
• Executive Interview - Meet with senior leadership to discuss role alignment
• Client Interview - Final interview with the client team you'd be supporting
• Background & Reference Check - Professional reference verification
• Job Offer - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.