Coordinator - VIP Marketing

What are we building? Hard Rock Digital is a fiercely focused team working to become the best online sportsbook, casino, and social gaming company in the world. We're building a deeply curious team with a passion for learning, operating, and building new products and technologies for millions of consumers.

We're customer-obsessed — we care about each customer interaction, experience, behavior, and insight, and strive to ensure we're always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality.

We're taking that foundation of success and bringing it to the digital space - ready to join us? What’s the position? Under the direction of Sr Director, VIP the incumbent performs multiple office activities, thereby relieving the VIP team of clerical and administrative details.

Works closely with VIP management and host team in matters relating to assignment of players and proper issuance of complimentary and ensures team has the most up to date information impacting guests. Manage hospitality asset inventory including VIP event tickets, experiences, gifts, etc.

Exhibit conduct in accordance with all Gaming Commission Regulations and Hard Rock Digital departmental policies and procedures. Compose and type routine or complex correspondence and reports from rough drafts, editing format, grammar, punctuation or spelling as needed. Screen telephone calls and visitors, ascertaining who can be re-directed to subordinate management.

Provide information to callers, including senior management and key external sources which requires a comprehensive knowledge of company policies, practices, and operations. Update the VIP team regularly on all areas impacting guests, including promotions, events and concerts. Coordinates complimentary process with VIP team and other operating departments.

Produce reports as requested such as number of attendees to events and performance as affected by event. Perform a broad range of administrative details of a highly confidential nature on a regular basis and makes independent decisions for which probable errors could result in unnecessary costs.

Greet guests and participate in social events and special promotions. Maintain calendars for the VIP Leadership, regularly arranging for meetings, conferences, and appointments. Arrange hotel, dining, entertainment, and travel accommodations.

Follow up on all assignments delegated to subordinate managers as to status, expected completion date, etc. Promote positive public/employee relations at all times. Perform all other related and compatible duties as assigned. This is a primarily floor-based role, which involves moving around the venue and at guest events for extended periods and communicating with guests in person and by phone, with or without reasonable accommodation.