Workforce / Bench & Redeployment Manager

About the Role

We’re looking for a Workforce / Bench & Redeployment Manager to own our bench management and talent redeployment strategy, ensuring every idle or at-risk assistant is re-engaged within 72 hours.This role combines operational agility with strategic foresight — balancing workforce supply and client demand while maintaining a “hot bench” of ready, vetted, and trained talent to minimize downtime and reduce churn.

Qualifications

• Minimum 3 years of experience in workforce management, operations, or staffing logistics.

• Proven track record managing bench or redeployment programs in a BPO, RPO, or managed service environment.

• Strong understanding of utilization metrics, forecasting, and talent mapping.

• Excellent coordination and communication skills across multiple teams (Ops, TA, Training).

• Analytical mindset with experience using Excel, workforce dashboards, or CRM/ATS systems.

• Ability to work in a fast-paced environment and meet strict redeployment SLAs (72h turnaround).

Preferred Skills

• Experience in capacity planning, workforce optimization, or operational analytics.

• Familiarity with performance data interpretation and skills inventory management.

• Strong process management and documentation skills.

Department : Operations – Workforce Management

Work Setup: Remote / Hybrid

Schedule: Night/Weekend Shift