Resident Engineer

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.

Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.

Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.

The Extreme Resident Engineer (RE) will work within a team of highly skilled and experienced engineers to serve as a dedicated resource, working directly with a specific customer. The RE role requires a broad range of technical, troubleshooting, and excellent customer communication skills. The RE is considered the “trusted advisor” for the customer during the network support/implementation. RE’s role is to provide high quality support for all product areas of the Extreme Network product suites, by ensuring that all networking implementations meet customer requirements.

Responsibilities

· Provide onsite project implementation support.

· Follow Extreme Networks PDIO (Plan/Design/Implement/Operate) implementation methodology.

· Responsible for creation and maintaining of project documentation during implementation.

· Responsible as technical lead and trusted advisor to the customer during implementation.

· Responsible as liaison between sales and customer during implementation.

· Work with Extreme partners and sales staff to implement the Extreme solution that was sold.

· Must maintain excellent knowledge of all Extreme product suites.

· Coach and mentor customer and Extreme partners.

· Ability to escalate any customer issues to management in a timely manner.

Requirements

· Expert in networking technologies with industry and regional knowledge and experience. (6 or more years’ experience)

· Ability to effectively implement Extreme products and solutions in a mission critical environment within a scheduled downtime or with no downtime.

· Thorough knowledge of security design features and ability to implement and perform analysis of network and systems security design. (4 or more years’ experience)

· Hands-on experience using security-related toolsets.

· Must have strong skills in troubleshooting and problem resolution in a network environment.

· Keen ability to understand and analyze customer requirements and position the Extreme solution effectively.

· Demonstrated ability to manage complex customer interactions in difficult circumstances and control customer expectations in order to maintain satisfied customers.

· Excellent inter-personal, technical presentation and communications skills.

· Proven team player.

· Must be self-motivated and have the ability to work with minimal supervision.

· Extreme ECP certification

In-depth knowledge of four or more of the following networking technologies: (3 or more years’ experience)

· Extreme Campus Fabric

· Extreme Cloud IQ- Site Engine

· Extreme Network Access Control (NAC)

· Intrusion Detection/Prevention (IDS/IPS)

· Wireless

· IPv4/v6

· Routing Protocols (RIPv1/v2/v3, OSPFv2/v3, MPLS, BGP, PIM, etc.)

Desired Skills /

Experience

· B.S. in Computer Science or related field, or equivalent work experience.

· Network Certifications desired (i.e. ECP, CISSP, CCIE, CWTS, etc.)