Analista de qualidade

ECO ADVENTURE TOUR LTDA · posted Oct 13, 2026

Open to candidates in Brazil

Mid-level

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What this job asks for

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Must have

  • •Experience with customer service
  • •Experience with process standardization
  • •Analytical, organized, detail-oriented profile
  • •Good communication and writing skills
  • •Intermediate Excel skills

Nice to have

  • •Higher education degree

Tools and technologies

Excel

Languages required

pt

Read the full posting

Monitorar atendimentos por telefone, chat, e-mail e redes sociais.Avaliar padrões de qualidade e identificar melhorias na experiência do cliente.Criar relatórios de desempenho e alinhar com diretoria/gerência.Analisar gaps e propor planos de ação.Auditar retornos em redes sociais e sugerir melhorias e contingências. Requisitos e qualificaçõesEnsino médio ou superior completo/em andamento.Boa comunicação e escrita.Perfil analítico, organizado e atento a detalhes.Experiência com atendimento e padronização de processos.Habilidade com informática, sistemas e Excel intermediário.

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