Sales Development Representative (SDR)

Position Summary

We are a professional security staffing and training company focused on hospitality-based security, de-escalation, and operational excellence. We serve clients in hospitality, healthcare, education, retail, events, government-adjacent facilities, and more. We don't sell guards. We sell safety, calm, trust, and risk reduction — and we need an SDR who gets that difference. This is a high-impact remote sales role with real earning potential. You'll build qualified pipeline through strategic outreach, executive-level relationship building, and disciplined CRM management — all while representing a brand that stands for something meaningful.

What You'll Be Doing

As a SDR, you will own new business development through targeted outbound sales. This is not a generic cold-calling role — you will become a knowledgeable brand ambassador who can identify real security pain points and move qualified prospects toward discovery meetings and proposals.

• Research and build targeted prospect lists across hospitality, healthcare, education, retail, and more
• Identify and contact decision makers (Directors of Security, Operations, Facilities, General Managers, etc.)
• Conduct high-volume, consultative outbound calls (25–40/day) and book qualified discovery meetings
• Send tailored, personalized email outreach — never mass blasts
• Maintain clean, same-day CRM updates in HubSpot
• Qualify opportunities across service lines: staffing, de-escalation training, SOP creation, consulting, and event security
• Submit weekly activity reports and escalate hot leads immediately
• Prepare meeting briefs for leadership before each booked call

What We're Looking For

• B2B outbound sales or appointment-setting experience — required
• Strong phone presence and professional written communication
• CRM experience — HubSpot preferred; Apollo, Seamless AI, or Salesforce also valued
• High-volume call comfort — this role involves consistent daily outbound activity
• Strong follow-up discipline — you never leave a qualified lead without a next step
• Ability to learn a nuanced service offering and speak confidently with executives
• Detail-oriented, organized, and coachable — you keep your CRM clean because you take pride in it
• Comfortable with rejection — you're persistent without being pushy

Nice to Have (Not Required)

• Experience in security services, staffing, hospitality, healthcare, or facilities
• Experience with LinkedIn Sales Navigator, Apollo, or Seamless
• Experience supporting multi-state or remote sales teams
• Experience working with U.S.-based B2B clients

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