Technical Support Advisor (Polish)

David Kennedy Recruitment is working with a leading international healthcare company to recruit a Polish-speaking Technical Support Advisor for its customer support team in Bulgaria . The role focuses on providing technical support to customers using medical devices, troubleshooting device issues, guiding users on product functionality and coordinating repair or replacement processes when required.

Position: Technical Support Advisor

Location: Bulgaria, Remote

Employment type: Full-time

Remuneration: Base salary + bonuses.

DUTIES AND RESPONSIBILITIES:

• Provide technical support for customers using medical devices, including troubleshooting device issues

• Guide customers on product functionality

• Coordinate repair or replacement processes when needed

• Deliver customer support and accurate documentation

• Follow compliance and support procedures.

REQUIREMENTS:

• Polish at C2 level and English at C1 level

• High School Diploma

• Customer Service skills

• Technical Support skills

• Complaint Handling skills

• Troubleshooting skills

• Call Center Experience

• Strong Communication skills

• Problem Solving skills

• Professional experience is preferred but not required.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance

• Be part of a dynamic and creative team with positive and friendly atmosphere

• Guidance and tools to reach career full potential

• Performance bonus

• Signing bonus

• Monthly meal allowance depending on days worked

• Health insurance through Generali

• Multisport and/or Coolfit cards

• Access to a learning platform

• Remote working model after onboarding requirements

• Relocation support for eligible EU candidates

• Monthly accommodation allowance for 3 months

• Flight, bus or train transportation support for relocation

• And many others!!!