Freight Dispatcher (Brokerage)

We're looking for a Freight Dispatcher to join a US freight brokerage that moves freight for manufacturing, medical device, and aerospace shippers. You'll own each load from booking through delivery. This is a full-time, fully remote role.

This role is ideal for someone with at least 2 years of freight dispatching experience at a US brokerage, who negotiates hard on rates but never cuts corners on carrier vetting. You'll be measured on the profit and on-time delivery of your loads, not just the number you book.

Key Responsibilities

• Review available loads and customer requirements
• Find qualified carriers on DAT and the approved carrier network
• Negotiate carrier rates that protect the company's margin
• Book loads quickly without trading off carrier quality
• Vet every carrier in Highway before booking, including MC/DOT, insurance, and safety record
• Verify authorized carrier contacts and confirm the actual carrier hauling the load
• Watch for double brokering and other fraud signs, and escalate suspicious carriers before booking
• Confirm pickup and delivery appointments and share changes with the right team members
• Make sure drivers have correct pickup numbers and appointment details, are dispatched, and arrive on time
• Monitor delivery schedules and act on delays early
• Give trackers complete driver and carrier contact details, confirm tracking is active before pickup, and flag special delivery requirements
• Respond right away when a tracker reports a delay, and coordinate the fix
• Handle late drivers, cancellations, breakdowns, and missed appointments as they happen
• Deal with damaged or missing freight and unapproved extra charges
• Spot risks early and raise them before they become emergencies
• Know the profit on every load you book
• Avoid unnecessary detention, layover, and TONU (truck ordered, not used) charges
• Get management approval before agreeing to any extra charges
• Issue accurate rate confirmations
• Keep Rose Rocket and the master sheet up to date
• Collect required documents and work with accounting on PODs and carrier invoices
• Report shipment discrepancies right away

Requirements

• At least 2 years of experience as a freight dispatcher or load coordinator at a US freight brokerage
• Hands-on experience with DAT
• Experience vetting carriers and spotting double brokering
• Strong rate negotiation skills
• Excellent written and verbal English communication skills
• Calm under pressure and quick to act when a load runs into trouble
• Strong attention to detail and accuracy
• Responsive and proactive, especially in replying to calls, emails, or chats
• Experience with Highway (preferred)
• Experience with Rose Rocket (preferred)

Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.