Customer and Supplier Follow-up Executive - Remote

Euro Packaging is looking for an experienced Customer & Supplier Follow-up Executive to manage customer and supplier communication, track shipments, follow up on payments and documentation, and ensure timely updates across its operations.

Company Details

Euro Packaging , part of EP Group, is a global packaging manufacturer and supplier serving the retail, foodservice and e-commerce industries. The company manufactures, sources and supplies packaging products, supported by international supplier partnerships and logistics operations.

Website: https://www.epgroup.co.uk/

Requirements

• Minimum 3 years of experience in a customer-facing role.

• Excellent spoken and written English, with the ability to communicate confidently with international customers and suppliers.

• Prior experience handling customer or supplier communication over phone and email.

• Comfortable making a high volume of outbound calls and following up persistently but professionally.

• Good email writing, communication and interpersonal skills.

• Experience with spreadsheets, email and basic computer applications.

• Strong organisational skills, attention to detail and ability to manage multiple follow-ups independently.

• Ability to work remotely with a reliable internet connection and a dedicated workspace.

• Candidates must be based in India.

Responsibilities

• Make outbound calls to customers and suppliers to follow up on shipments, deliveries, payments and pending documentation.

• Communicate with customers and suppliers through phone calls and emails to obtain timely updates.

• Send follow-up emails to confirm conversations, request missing information and escalate delays.

• Maintain accurate records of calls, conversations, shipment updates and commitments in the company's internal systems.

• Maintain a structured follow-up schedule to ensure no pending query or commitment is missed.

• Proactively identify and escalate shipment delays, payment issues, documentation gaps and disputes to the internal team.

• Build and maintain professional relationships with customers and suppliers through clear and consistent communication.

• Ensure all communication and updates are recorded accurately and shared with the relevant stakeholders.

Job Details

Remote, India

Interview Process

• Recruiter Screening

• Communication Assessment

• Hiring Manager Interview

Important Note

ClanX is a recruitment partner, helping Euro Packaging hire a Customer & Supplier Follow-up Executive.